Cisco 9971 User Manual download pdf (Page 51)

SwapBetweenCallsBeforeCompletingTransfer

After you connect to the transfer recipient—but before you transfer a call to this

party—you can press Swap to toggle between the two calls. This allows you to

consult privately with the party on each call before you complete the transfer.

Frequently Asked Questions

Q. Why can't I see all the active calls on my phone?

A. When there are more calls than available session buttons on the phone, you can

scroll using the Navigation pad to see them. Calls are sorted from oldest to newest,

with the oldest call at the top of the list.

Q. How do I redirect an incoming call when I am on a call?

A. To redirect an incoming (ringing) call while on another call, use the Navigation pad

to highlight the incoming call, and then press Divert. Otherwise press Divert to

redirect the current, active call.

Q. If I’m on a call, how can I silence the ringing of an incoming call?

A. You can silence the incoming (ringing) call. Press Volume down once, and then

let the incoming call go to the target number (voicemail or predetermined number set

up the system administrator).

Q. How can I resume a call that is on hold?

A. To resume a call on hold, you can use any of the following methods:

• Press the pulsing green session button.

• Press the call session on the phone display (for the Cisco

Unified IP Phone 9971 only).

• Press Resume.

• Highlight the call by using the Navigation pad and press

Select button.

• Press Hold.

Frequently Asked Questions

Q. What is the difference between the buttons on the left and those on the right of the

screen?

A. Your phone has feature buttons on the left and call session buttons on the right.

Use the feature buttons to access features (such as speed dial) or select a phone

line. Use call session buttons to perform call-related tasks, such as making a new

call, resuming a held call, or checking your voicemail. The positions of the session

buttons and feature buttons can be reversed on phones that use a locale with a right-

to-left reading orientation, such as Hebrew and Arabic.

Q. Why do the softkeys keep changing?

A. Softkeys act on the selected (highlighted) call or menu item only. The softkeys

that display depend on the call or item you have selected.

Q. What is the best way to look at calls when I have a shared line or multiple lines?

A. If you have a shared line or multiple lines, it is recommended that you use the All

Calls feature to view calls. When you press the All Calls button (on the left), all calls

for all your lines are listed on the phone screen in chronological order (oldest first). If

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Cisco 9971 User Manual Page 51