Cisco 9971 User Manual download pdf (Page 55)

Troubleshooting Tips

MissingAlertCallsButton

I would like to use the Alert Calls button but it is not on my phone.

Possible Cause

It has not been set up by your system administrator.

Solution

Contact your system administrator to enable the Alert Calls feature for you.

MissingAllCallsButton

I would like to use the All Calls button, but it is not on my phone.

Possible Cause

It has not been set up by your system administrator or your system administrator

may have set up your phone so that the Primary Line button performs the All Calls

function.

Solution

Contact your system administrator to enable the All Calls feature for you or check

with your administrator about the Primary Line button functionality.

Personal Directory Troubleshooting

PersonalDirectoryTroubleshooting

CannotSignIntoPersonalDirectory

You are unable to sign in to your personal directory.

Possible Cause

• You are using your password to sign in, not your personal

identification number (PIN).

• Your PIN needs to be reset.

Solution

• Use your PIN, not your password.

• Contact your system administrator.

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Cisco 9971 User Manual Page 55