Cisco 9971 User Manual download pdf (Page 45)

Answer the new call with one of the following methods:

Procedure

Step1Press the flashing amber Session button or press Session on the

touchscreen (applicable for Cisco Unified IP Phone 9971 only).

 Step2 Navigate to the new call using the Navigation pad and either press

Answer or Select.

DetermineIfSharedLineIsOnHold

Procedure

Look for a pulsing red line button and the Hold icon.

When these indicators display, a call on the shared line has been put on hold

remotely by another user.

Remote Hold

RemoteHold

When you place a call on hold while using a shared line, the line button pulses green

and the phone displays

the Hold icon. When another phone places a call on hold, the line button pulses

red and the phone displays the Remote Hold icon.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these

cues:

• Single ring, repeating at intervals

• Flashing amber line button

• Flashing message indicator on the handset

• Visual notification on the phone screen

RespondtoHoldReversionNotification

Procedure

Press the flashing amber line button or Answer to resume the call from hold.

Hunt Groups

Hunt Groups are used to share the call load in organizations that receive a large

number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers.

When the first directory number in the hunt group is busy, the system hunts for the

next available directory number in the group and directs the call to that phone.

If you are a member of a hunt group, you sign in to a hunt group when you want to

receive calls, and you sign out of the group when you want to prevent calls from

ringing on your phone.

1 2 ... 40 41 42 43 44 45 46 47 48 49 50 ... 54 55

No comments

Cisco 9971 User Manual Page 45