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Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Chapter 9 Managing Faults
Where Is the Fault?
9.5.1 Sources of Information
Fault management receives and processes information from the following sources:
• Autonomous reports of failures from NEs
• Trouble reports from customers and peer systems
• Results of diagnostics, exercises and audits from NEs
• Impairment indications from performance management
• Network configuration data from configuration management.
Cisco MGM constantly updates the alarm status of the network based on the alarm and event
notifications sent by the monitored NEs and generated by the EMS itself. It performs alarm
synchronization with the NE each time the connection to the NE is established or re-established and the
NE is in service.
9.5.2 Identifying and Monitoring Alarms
There are a number of options available to identify and monitor alarms on the entire domain or in a group
of NEs:
• In the Domain Explorer Hierarchy pane, select the management domain node or a group node. If it
shows a critical, major, minor, or warning alarm icon, it means that one or more NEs within the
management domain or group are experiencing an alarm.
• Select the management domain node or group node and choose Fault > Alarm Browser (or
right-click the node and choose Alarm Browser in the popup menu). This opens the Alarm Browser
window, which shows all the NEs in the management domain or group that are experiencing a
critical, major, minor, or warning alarm. See Figure 9-3.
• Click an alarm count box in the Dashboard, the Alarm Browser appears, prefiltered for the selected
alarm severity.
• Click the Open Alarm Browser tool from the Dashboard to show Cisco MGM specific EMS alarms
in the Alarm Browser.
• Click the Open Cisco MGM EMS Alarm Browser tool from the Dashboard to show alarms on
Cisco MGM in the Alarm Browser.
To identify and monitor alarms on specific NEs:
Step 1 Select an in-service NE in the Domain Explorer Hierarchy pane that shows an alarm icon.
Step 2 Choose Fault > Alarm Browser, or right-click and choose Alarm Browser in the popup menu.
Note Alarms relating to PM collection indicate that the load on the system is high. Reduce the load on the
system before proceeding.
- User Guide 1
- CONTENTS 3
- 3 Planning the Network 3-1 5
- 4 Building the Network 4-1 5
- 6 Configuring Hardware 6-1 8
- Contents 10
- OL-5461-02 10
- 8 Managing Security 8-1 11
- 9 Managing Faults 9-1 12
- 10 Managing Performance 10-1 14
- 11 Managing Inventory 11-1 15
- A Icons and Menus A-1 15
- B Error Messages B-1 16
- C Troubleshooting C-1 16
- D Statistics Summary D-1 22
- E Real-Time Counters E-1 23
- F.2 Bouncy Castle F-3 25
- F.3 jacORB F-4 25
- Changes to the User Guide 27
- Audience 27
- Documentation 27
- Obtaining Documentation 28
- Documentation Feedback 29
- Submitting a Service Request 30
- Introduction 33
- Chapter 1 Introduction 34
- 1.4.2 Adding a User 39
- 1.4.3 Adding a New Group 39
- Basic Concepts 41
- Chapter 2 Basic Concepts 42
- 2.1.1.1.1 Status Tab 43
- 2.1.1.1.2 Identification Tab 43
- 2.1.1.2 Group Properties 44
- 2.1.1.3.1 Status Tab 45
- 2.1.1.3.2 Identification Tab 45
- 2.1.3 Using Network Maps 46
- 2.1.4 Using Control Panel 47
- 2.1.5 Using Wizards 48
- 2.1.6 Paging through Data 49
- 2.1.7 Finding Data 49
- 2.1.9 Using Mnemonics 50
- 2.1.10 Using the Online Help 50
- 2.1.11 Using the Pin Tool 51
- 2.2.2 Filtering Data 52
- 2.2.3 Exporting Data 52
- 2.2.5 Refreshing Data 53
- 2.2.6 Pruning the Database 53
- 2.3.1 What is FCPS? 54
- Figure 2-2 Dashboard 56
- 2.3.3.4 NE Release Management 59
- 2.3.4.1 Statistics Report 60
- 2.3.5.5 NE Access Control 64
- 2.3.5.6 Audit Log 64
- Planning the Network 67
- Building the Network 73
- 4.2.3 Adding Network Elements 75
- 4.3 How Do I Build Groups? 83
- 4.3.2 Copying Groups 84
- 4.3.3 Moving Groups 84
- 4.3.4 Deleting Groups 85
- How Do I Build Network Maps? 90
- Figure 4-2 Network Map Window 92
- 4.5.3.1 Modifying a Node Icon 93
- 4.6.1 Discovering NEs 96
- How Do I Test Connectivity? 100
- How Do I Manage the Database? 102
- 5.1.3.2 Oracle Export Utility 108
- 5.1.3.4 Oracle Import Utility 109
- 5.1.4 Pruning the Database 113
- 5.1.4.2 Using Pruning Scripts 114
- Caution Before running the 115
- ORACLE_SID 118
- How Do I Monitor the Network? 119
- 5.2.6.4 Job Monitor Notes 126
- How Do I Modify the Network? 134
- 5.3.2.1 Backing Up Memory 136
- 5.3.2.2 Restoring Memory 138
- Same Server 141
- 5.5.1.1 Adding Redundancy 149
- 5.7.3 Printing an HTML Report 155
- Configuring Hardware 157
- 6.1.1 Launching Chassis View 158
- 6.4.1 Configuring a Node 169
- 6.4.4.3 Displaying Sensors 179
- 6.4.6 Managing Node Clocking 182
- Category (continued) 215
- (continued) 217
- Category 233
- (continued) 256
- Step 6 Complete the fields 263
- 6.7.7.3 Creating PRI-BH 267
- How Do I Configure RPM Cards? 272
- • internalFirst 312
- • externalFirst 312
- Provisioning Connections 341
- 7.4.3 Deleting Connections 350
- 7.6.1 Up a Connection 355
- 7.6.2 Down a Connection 356
- 7.6.3 Loopback a Connection 357
- Managing Security 359
- 8.3.1 Restricting User Access 360
- 1. BERT = Bit Error Rate Test 361
- 8.3.3 User Profiles 363
- 8.3.3.1 Viewing User Profiles 364
- than zero 385
- 8.4.1 Viewing the Audit Log 390
- Managing Faults 391
- 9.1.1 What the NE Provides 392
- Customers? 393
- 9.2.1 Dashboard 394
- 9.2.2 Tooltips 395
- 9.2.3 Domain Explorer 395
- 9.2.4 Alarm Browser 397
- 9.2.5 Network Map 399
- 9.2.6 Diagnostic Center 400
- Figure 9-5 Diagnostic Center 401
- • 9.3.2 Suppressing Alarms 401
- 9.4 Is the Service Working? 403
- 9.4.1 Viewing Service Status 404
- 9.4.2 Viewing Alarms 405
- Is the Service Working? 406
- 9.4.15 Diagnosing Connections 419
- 9.4.16 Bit Error Rate Test 420
- • No Error 422
- • Insert Error 422
- 9.5 Where Is the Fault? 423
- 9.5.1 Sources of Information 424
- Where Is the Fault? 425
- 9.6.3 Setting Debug Options 432
- Step 3 Click Apply 433
- What Is the Fault Priority? 435
- 9.7.1 Alarm Severity Levels 436
- 9.7.2 Filtering the Alarm Log 436
- from GMT, or local 437
- 9.7.3 Filtering Data by Time 437
- 9.9.1 Archiving Alarm Log 440
- How Did You Manage the Fault? 441
- Managing Performance 443
- 10.2.1 Types of Report 445
- 10.2.1.1 Raw Data Report 446
- 10.3.2 Self Monitor Table 447
- Managing Inventory 465
- 11.2 Domain NE Tables 466
- Domain NE Tables 467
- Equipment Inventory Tables 468
- Managing CORBA Interfaces 471
- 12.1.1.1 Global Tab 472
- 12.1.1.2 OSS Clients Tab 473
- Port Number \ 474
- Configuring the CORBA Timeout 475
- Icons and Menus 477
- A.2 Toolbar Options 478
- Toolbar Options 479
- A.3 Menu Options 483
- Menu Options 484
- A.3.2 Edit Menu 486
- A.3.3 Fault Menu 489
- A.3.4 Performance Menu 489
- A.3.5 Configuration Menu 489
- A.3.6 Administration Menu 490
- A.3.7 Window Menu 491
- A.3.8 Help Menu 491
- A.4 Hierarchy Pane Icons 492
- A.4.3 Operational State Icons 493
- A.4.4 Severity Icons 494
- A.5 Inspector View Icons 495
- A.6 Network Map Icons 496
- A.6.2 Icon Colors 497
- Table A-27 Icon Colors 498
- A.6.4 Network Map Edit Menu 499
- Network Map Icons 500
- Error Messages 501
- AppendixB Error Messages 502
- Filename 519
- Directory_name 519
- IP_address 570
- Database_error_string 573
- Error_string 573
- Exception_string 577
- {activate 599
- Detailed_error_message 599
- Troubleshooting 615
- C.1 Server Problems 616
- C.1.7 NE Is Not Discovered 620
- C.1.8 NE Is Not Reachable 620
- Server Problems 621
- Client Connectivity Problems 622
- C.3.1 Cannot Delete an NE 624
- C.3.3 Cannot Schedule Jobs 625
- Workstation? 625
- <Group/Service> 626
- C.4 Topology Problems 628
- Topology Problems 629
- C.5.1 Sync Up Issues 634
- Equipment Management Problems 635
- C.5.1.5 Node Resync Mode is 5 638
- Dbroker Sync Up 640
- Provisioning for MGX 643
- Statistics Report Problems 647
- C.6.2 Basic Issues 649
- Show a Newly Added Node 650
- Show a Node 651
- Statistics Report GUIs 652
- Report GUI Alarm Issues 657
- • 0 or more ClearAlarmCondIds 660
- 3. Transient Alarm Rule Type 660
- C.7 Chassis View Problems 664
- C.7.1 Chassis View Basics 665
- Chassis View Problems 666
- C.7.10 Lines Not Selectable 667
- C.8.2.1 XML Parsing Error 674
- C.8.2.2 SNMP No Data Error 675
- C.8.2.4 SNMP Timeout Error 676
- C.8.2.5 SNMP Set Error 677
- (Using the Modify Button) 682
- Button) 683
- C.9.3 Cmsvr Errors 688
- C.9.4 CMGRD 693
- C.9.4.3 Cmgrd Errors 698
- Timeout" 699
- C.9.4.4 Cmgrd—Switch Errors 702
- VPI/VCI not available" 703
- Parameters." 705
- Diagnostics Center Problems 706
- C.10.2.1 XML Parser Error 712
- C.10.2.4 Node Resync Fails 714
- Problems 717
- from above 719
- C.11.2 PM Parsing Issues 721
- C.12.1 Statistics Report 722
- C.13 Service Agent Problems 724
- Service Agent Problems 725
- C.14 Audit Trail Log Problems 727
- C.15 Miscellaneous Problems 728
- Miscellaneous Problems 729
- C.15.2 Data Inconsistency 730
- C.15.3 Cisco MGM FTP Daemon 735
- Statistics Summary 741
- D.1 Connection Statistics 743
- Connection Statistics 744
- D.1.2 AXSM-E Connection 745
- D.2 Service Line Statistics 748
- Statistics 749
- Service Line Statistics 750
- D.2.3 AXSM Line 754
- D.2.4 AXSM-E Line 757
- D.3 Port Statistics 759
- Port Statistics 760
- D.3.2 AXSM-E Port 762
- D.3.3 VXSM Port Statistics 769
- D.4 Card Statistics 770
- Card Statistics 771
- D.5 Path Statistics 772
- Path Statistics 773
- D.6 PNNI Network Statistics 781
- D.6.2 PNNI Port Statistics 782
- D.7 Protocol Statistics 783
- Protocol Statistics 784
- D.8 Physical Line Statistics 790
- Physical Line Statistics 791
- Real-Time Counters 809
- MPSM OR cardFamily EQ FRSM12 816
- Counters 821
- • Port Counters 822
- Table E-10 Port Counters 822
- Table E-21 Alarm Statistics 836
- • Line Current Counters 837
- • IMA Group Alarm Counters 847
- • IMA Link Counters 849
- Table E-33 IMA Link Counters 849
- Table E-45 Alarm Statistics 863
- • Category—Interface Counters 868
- • Alarm Statistics 879
- Table E-64 Alarm Statistics 883
- • Line Counters 891
- Table E-72 Line Counters 891
- Table E-76 Command Statistics 896
- Table E-78 XGCP Counters 898
- Table E-82 Command Statistics 902
- Table E-83 Context Statistics 903
- Table E-84 Port Counters 904
- Table E-99 Channel Counters 916
- F.1 OpenSSL 931
- F.2 Bouncy Castle 933
- F.3 jacORB 934
- GLOSSARY 935
- Glossary 936
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