Cisco PXM Version 1.1 User's Guide Page 708
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Cisco Media Gateway Manager 5.0 User Guide
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Appendix C Troubleshooting
Diagnostics Center Problems
The Diagnostics Server would interface with the CM Server to support the following Connection related
Diagnostics Operations:
• Connection Loopback
• Up Connection
• Down Connection
• Connection Trace
• Test Connection
• Test Delay
• Test Connection Segment
• Test Ping OAM
This section includes the following information:
• C.10.1 Diagnostics Center Framework
• C.10.2 11.2 Diagnostic Server (DCServer) Specific Issues
C.10.1 Diagnostics Center Framework
This section includes the following information:
• C.10.1.1 Cannot Launch Diagnostic Center
• C.10.1.2 Cannot Launch Other Applications from Diagnostics Center
• C.10.1.3 Exception Raised When Diagnostics Center Is Launched
• C.10.1.4 Double Click Operation In Diagnostics Center Tree View Does not Launch An Internal
Frame
• C.10.1.5 Drag and Drop Within Diagnostics Center
• C.10.1.6 DnD from/to Diagnostics Center to/from Other Applications
• C.10.1.7 Drop Target Displays Incorrect Object or Object Data
• C.10.1.8 Diagnostics Center Does Not Respond (GUI Is Grayed-Out)
C.10.1.1 Cannot Launch Diagnostic Center
The Diagnostics Center cannot be launched (main window will not appear) using one of the following
methods:
• Click the Diagnostics Center icon from the Launch Center or from any application.
• Choose Tools > Diagnostics Center from any application.
• Right-click the selected node from the Hierarchical Tree, and choose Diagnostics Center.
Step 1 Check diagcenter.jar file under /opt/svplus/java/jars/cwm directory.
Defect Information—Collect the following information for further analysis:
1. Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
2. Collect screen snapshots. In particular, error/information message dialog boxes.
- User Guide 1
- CONTENTS 3
- 3 Planning the Network 3-1 5
- 4 Building the Network 4-1 5
- 6 Configuring Hardware 6-1 8
- Contents 10
- OL-5461-02 10
- 8 Managing Security 8-1 11
- 9 Managing Faults 9-1 12
- 10 Managing Performance 10-1 14
- 11 Managing Inventory 11-1 15
- A Icons and Menus A-1 15
- B Error Messages B-1 16
- C Troubleshooting C-1 16
- D Statistics Summary D-1 22
- E Real-Time Counters E-1 23
- F.2 Bouncy Castle F-3 25
- F.3 jacORB F-4 25
- Changes to the User Guide 27
- Audience 27
- Documentation 27
- Obtaining Documentation 28
- Documentation Feedback 29
- Submitting a Service Request 30
- Introduction 33
- Chapter 1 Introduction 34
- 1.4.2 Adding a User 39
- 1.4.3 Adding a New Group 39
- Basic Concepts 41
- Chapter 2 Basic Concepts 42
- 2.1.1.1.1 Status Tab 43
- 2.1.1.1.2 Identification Tab 43
- 2.1.1.2 Group Properties 44
- 2.1.1.3.1 Status Tab 45
- 2.1.1.3.2 Identification Tab 45
- 2.1.3 Using Network Maps 46
- 2.1.4 Using Control Panel 47
- 2.1.5 Using Wizards 48
- 2.1.6 Paging through Data 49
- 2.1.7 Finding Data 49
- 2.1.9 Using Mnemonics 50
- 2.1.10 Using the Online Help 50
- 2.1.11 Using the Pin Tool 51
- 2.2.2 Filtering Data 52
- 2.2.3 Exporting Data 52
- 2.2.5 Refreshing Data 53
- 2.2.6 Pruning the Database 53
- 2.3.1 What is FCPS? 54
- Figure 2-2 Dashboard 56
- 2.3.3.4 NE Release Management 59
- 2.3.4.1 Statistics Report 60
- 2.3.5.5 NE Access Control 64
- 2.3.5.6 Audit Log 64
- Planning the Network 67
- Building the Network 73
- 4.2.3 Adding Network Elements 75
- 4.3 How Do I Build Groups? 83
- 4.3.2 Copying Groups 84
- 4.3.3 Moving Groups 84
- 4.3.4 Deleting Groups 85
- How Do I Build Network Maps? 90
- Figure 4-2 Network Map Window 92
- 4.5.3.1 Modifying a Node Icon 93
- 4.6.1 Discovering NEs 96
- How Do I Test Connectivity? 100
- How Do I Manage the Database? 102
- 5.1.3.2 Oracle Export Utility 108
- 5.1.3.4 Oracle Import Utility 109
- 5.1.4 Pruning the Database 113
- 5.1.4.2 Using Pruning Scripts 114
- Caution Before running the 115
- ORACLE_SID 118
- How Do I Monitor the Network? 119
- 5.2.6.4 Job Monitor Notes 126
- How Do I Modify the Network? 134
- 5.3.2.1 Backing Up Memory 136
- 5.3.2.2 Restoring Memory 138
- Same Server 141
- 5.5.1.1 Adding Redundancy 149
- 5.7.3 Printing an HTML Report 155
- Configuring Hardware 157
- 6.1.1 Launching Chassis View 158
- 6.4.1 Configuring a Node 169
- 6.4.4.3 Displaying Sensors 179
- 6.4.6 Managing Node Clocking 182
- Category (continued) 215
- (continued) 217
- Category 233
- (continued) 256
- Step 6 Complete the fields 263
- 6.7.7.3 Creating PRI-BH 267
- How Do I Configure RPM Cards? 272
- • internalFirst 312
- • externalFirst 312
- Provisioning Connections 341
- 7.4.3 Deleting Connections 350
- 7.6.1 Up a Connection 355
- 7.6.2 Down a Connection 356
- 7.6.3 Loopback a Connection 357
- Managing Security 359
- 8.3.1 Restricting User Access 360
- 1. BERT = Bit Error Rate Test 361
- 8.3.3 User Profiles 363
- 8.3.3.1 Viewing User Profiles 364
- than zero 385
- 8.4.1 Viewing the Audit Log 390
- Managing Faults 391
- 9.1.1 What the NE Provides 392
- Customers? 393
- 9.2.1 Dashboard 394
- 9.2.2 Tooltips 395
- 9.2.3 Domain Explorer 395
- 9.2.4 Alarm Browser 397
- 9.2.5 Network Map 399
- 9.2.6 Diagnostic Center 400
- Figure 9-5 Diagnostic Center 401
- • 9.3.2 Suppressing Alarms 401
- 9.4 Is the Service Working? 403
- 9.4.1 Viewing Service Status 404
- 9.4.2 Viewing Alarms 405
- Is the Service Working? 406
- 9.4.15 Diagnosing Connections 419
- 9.4.16 Bit Error Rate Test 420
- • No Error 422
- • Insert Error 422
- 9.5 Where Is the Fault? 423
- 9.5.1 Sources of Information 424
- Where Is the Fault? 425
- 9.6.3 Setting Debug Options 432
- Step 3 Click Apply 433
- What Is the Fault Priority? 435
- 9.7.1 Alarm Severity Levels 436
- 9.7.2 Filtering the Alarm Log 436
- from GMT, or local 437
- 9.7.3 Filtering Data by Time 437
- 9.9.1 Archiving Alarm Log 440
- How Did You Manage the Fault? 441
- Managing Performance 443
- 10.2.1 Types of Report 445
- 10.2.1.1 Raw Data Report 446
- 10.3.2 Self Monitor Table 447
- Managing Inventory 465
- 11.2 Domain NE Tables 466
- Domain NE Tables 467
- Equipment Inventory Tables 468
- Managing CORBA Interfaces 471
- 12.1.1.1 Global Tab 472
- 12.1.1.2 OSS Clients Tab 473
- Port Number \ 474
- Configuring the CORBA Timeout 475
- Icons and Menus 477
- A.2 Toolbar Options 478
- Toolbar Options 479
- A.3 Menu Options 483
- Menu Options 484
- A.3.2 Edit Menu 486
- A.3.3 Fault Menu 489
- A.3.4 Performance Menu 489
- A.3.5 Configuration Menu 489
- A.3.6 Administration Menu 490
- A.3.7 Window Menu 491
- A.3.8 Help Menu 491
- A.4 Hierarchy Pane Icons 492
- A.4.3 Operational State Icons 493
- A.4.4 Severity Icons 494
- A.5 Inspector View Icons 495
- A.6 Network Map Icons 496
- A.6.2 Icon Colors 497
- Table A-27 Icon Colors 498
- A.6.4 Network Map Edit Menu 499
- Network Map Icons 500
- Error Messages 501
- AppendixB Error Messages 502
- Filename 519
- Directory_name 519
- IP_address 570
- Database_error_string 573
- Error_string 573
- Exception_string 577
- {activate 599
- Detailed_error_message 599
- Troubleshooting 615
- C.1 Server Problems 616
- C.1.7 NE Is Not Discovered 620
- C.1.8 NE Is Not Reachable 620
- Server Problems 621
- Client Connectivity Problems 622
- C.3.1 Cannot Delete an NE 624
- C.3.3 Cannot Schedule Jobs 625
- Workstation? 625
- <Group/Service> 626
- C.4 Topology Problems 628
- Topology Problems 629
- C.5.1 Sync Up Issues 634
- Equipment Management Problems 635
- C.5.1.5 Node Resync Mode is 5 638
- Dbroker Sync Up 640
- Provisioning for MGX 643
- Statistics Report Problems 647
- C.6.2 Basic Issues 649
- Show a Newly Added Node 650
- Show a Node 651
- Statistics Report GUIs 652
- Report GUI Alarm Issues 657
- • 0 or more ClearAlarmCondIds 660
- 3. Transient Alarm Rule Type 660
- C.7 Chassis View Problems 664
- C.7.1 Chassis View Basics 665
- Chassis View Problems 666
- C.7.10 Lines Not Selectable 667
- C.8.2.1 XML Parsing Error 674
- C.8.2.2 SNMP No Data Error 675
- C.8.2.4 SNMP Timeout Error 676
- C.8.2.5 SNMP Set Error 677
- (Using the Modify Button) 682
- Button) 683
- C.9.3 Cmsvr Errors 688
- C.9.4 CMGRD 693
- C.9.4.3 Cmgrd Errors 698
- Timeout" 699
- C.9.4.4 Cmgrd—Switch Errors 702
- VPI/VCI not available" 703
- Parameters." 705
- Diagnostics Center Problems 706
- C.10.2.1 XML Parser Error 712
- C.10.2.4 Node Resync Fails 714
- Problems 717
- from above 719
- C.11.2 PM Parsing Issues 721
- C.12.1 Statistics Report 722
- C.13 Service Agent Problems 724
- Service Agent Problems 725
- C.14 Audit Trail Log Problems 727
- C.15 Miscellaneous Problems 728
- Miscellaneous Problems 729
- C.15.2 Data Inconsistency 730
- C.15.3 Cisco MGM FTP Daemon 735
- Statistics Summary 741
- D.1 Connection Statistics 743
- Connection Statistics 744
- D.1.2 AXSM-E Connection 745
- D.2 Service Line Statistics 748
- Statistics 749
- Service Line Statistics 750
- D.2.3 AXSM Line 754
- D.2.4 AXSM-E Line 757
- D.3 Port Statistics 759
- Port Statistics 760
- D.3.2 AXSM-E Port 762
- D.3.3 VXSM Port Statistics 769
- D.4 Card Statistics 770
- Card Statistics 771
- D.5 Path Statistics 772
- Path Statistics 773
- D.6 PNNI Network Statistics 781
- D.6.2 PNNI Port Statistics 782
- D.7 Protocol Statistics 783
- Protocol Statistics 784
- D.8 Physical Line Statistics 790
- Physical Line Statistics 791
- Real-Time Counters 809
- MPSM OR cardFamily EQ FRSM12 816
- Counters 821
- • Port Counters 822
- Table E-10 Port Counters 822
- Table E-21 Alarm Statistics 836
- • Line Current Counters 837
- • IMA Group Alarm Counters 847
- • IMA Link Counters 849
- Table E-33 IMA Link Counters 849
- Table E-45 Alarm Statistics 863
- • Category—Interface Counters 868
- • Alarm Statistics 879
- Table E-64 Alarm Statistics 883
- • Line Counters 891
- Table E-72 Line Counters 891
- Table E-76 Command Statistics 896
- Table E-78 XGCP Counters 898
- Table E-82 Command Statistics 902
- Table E-83 Context Statistics 903
- Table E-84 Port Counters 904
- Table E-99 Channel Counters 916
- F.1 OpenSSL 931
- F.2 Bouncy Castle 933
- F.3 jacORB 934
- GLOSSARY 935
- Glossary 936
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