Cisco PXM Version 1.1 User's Guide download pdf (Page 665)

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Cisco Media Gateway Manager 5.0 User Guide

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Appendix C Troubleshooting

Chassis View Problems

C.7.1 Chassis View Basics

Chassis View is a read-only application which provides the physical view of WAN devices. For a

specific node, it displays node, cards and lines. Chassis View does not display port.

Chassis View can handle the following events

• Node status changes

• Card status changes

• Line status changes

The Alarms handled by Chassis View are:

• Card alarm

• Line alarm

Chassis View shows an empty slot in the chassis when displaying un-supported cards. For Reserved

Card, it shows the lines, but they are un-manageable (will not be selectable). Chassis View does not

show lines under card when the card is in the any other state, other than active or stand-by.

Chassis View displays the Chassis by combining static data from the XML file and dynamic data from

the Database. The first step in debugging is to check if data is populated properly in the Database. The

next step would be to check that the card or line is defined in the XML file.

C.7.2 Lines Not Displayed in MGX Nodes

Lines are not displayed in the Chassis View in MGX node.

Step 1 Check if data about the lines are populated for the corresponding lines in the line table in the database.

Step 2 Check whether the lines are defined in the XML file Chassis View.xml.

Step 3 Make sure that the line numbers in the DB start from 1 and not from 2 or above.

Step 4 Make sure that the node is in sync (mode is 3).

Defect Information

If the details are not found in the DB, this probably is an EM issue. If the details are found, then proceed

as follows:

Step 5 Use cwmver to get the Cisco MGM version.

Step 6 Get the node table information for the node using echo "select * from node where node_id=<NodeId> "

| dbaccess " and save it in a file.

Step 7 Get the card table information for the card using echo "select * from card where node_id=<NodeId> and

slot=<Slot>" | dbaccess and save it in a file.

Step 8 Save the line table information for the line using echo "select * from line where node_id=<NodeId> and

slot=<Slot>" | dbaccess

Step 9 Save the log from the client machine from the location "D:\Documents and

Settings\banatara\log\CMSCclient.log".

Step 10 Take a copy of the "chassisview.jar" from the location "/opt/svplus/java/jars/cwm/". We need to check

that gif files used to draw the lines are available in the jar.

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