Cisco ONS 15454 SDH Specifications download pdf (Page 100)

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Cisco ONS 15454 SDH Troubleshooting and Maintenance Guide, R3.3

May 2002

Chapter 2 General Troubleshooting

CTC Operation and Connectivity

On Win95/98/2000 PCs, save the file to the C:\Windows folder. On WinNT4.0 PCs, save the file to all

of the user folders on that PC, for example, C:\Winnt\profiles\joeuser.

2.3.7 Operation: Java Runtime Environment Incompatible

Symptom The CTC application will not run properly.

Table 2-7 describes the potential cause(s) of the symptom and the solution(s).

Procedure: Launch CTC to Correct the Core Version Build

Step 1 Exit the current CTC session and completely close the browser.

Step 2 Start the browser.

Step 3 Type the ONS 15454 SDH IP address of the node that reported the alarm. This can be the original IP

address you logged on with or an IP address other than the original.

Step 4 Log into CTC. The browser will download the jar file from CTC.

2.3.8 Operation: Username or Password Does Not Match

Symptom A mismatch often occurs concurrently with a NOT-AUTHENTICATED alarm.

Table 2-8 describes the potential cause(s) of the symptom and the solution(s).

Table 2-7 Java Runtime Environment Incompatible

Possible Problem Solution

Do not have the

compatible JRE

installed.

The Java 2 Runtime Environment (JRE) contains the Java virtual machine,

runtime class libraries, and Java application launcher that are necessary to

run programs written in the Java programming language.

The ONS 15454 SDH CTC is a Java application. A Java application, unlike

an applet, cannot rely completely on a web browser for installation and

runtime services. When you run an application written in the Java

programming language, you need the correct JRE installed. The correct JRE

for each CTC software release is included on the Cisco ONS 15454 SDH

software CD and on the Cisco ONS 15454 SDH documentation CD.

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Cisco ONS 15454 SDH Specifications Page 100