Cisco ONS 15454 SDH Specifications download pdf (Page 96)

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Cisco ONS 15454 SDH Troubleshooting and Maintenance Guide, R3.3

May 2002

Chapter 2 General Troubleshooting

CTC Operation and Connectivity

Procedure: Disable the VirusScan Download Scan

Step 1 From the Windows start menu, select Programs > Network Associates > VirusScan Console.

Step 2 Double-click the VShield icon listed in the VirusScan Console dialog box.

Step 3 Click the Configure button on the lower part of the Task Properties window.

Step 4 Click the Download Scan icon on the left of the System Scan Properties dialog box.

Step 5 Uncheck the Enable Internet download scanning checkbox.

Step 6 Click Yes when the warning message appears.

Step 7 Click OK on the System Scan Properties dialog box.

Step 8 Click OK on the Task Properties window.

Step 9 Close the McAfee VirusScan window.

2.3.3 Operation: CTC Does Not Launch

Symptom: CTC does not launch, usually an error message appears before the login screen displays.

Table 2-3 describes the potential cause(s) of the symptom and the solution(s).

Procedure: Redirect the Netscape Cache to a Valid Directory

Step 1 Launch Netscape.

Step 2 Display the Edit menu.

Step 3 Choose Preferences.

Table 2-2 Browser Stalls When Downloading jar File From TCC-I

Possible Problem Solution

McAfee VirusScan

software may be

interfering with the

operation. The problem

occurs when the

VirusScan Download

Scan is enabled on

McAfee VirusScan 4.5

or later.

Disable the McAfee VirusScan Download Scan feature. See the “Disable the

VirusScan Download Scan” section on page 2-16

Table 2-3 CTC Does Not Launch

Possible Problem Solution

The Netscape browser

cache may point to an

invalid directory.

Redirect the Netscape cache to a valid directory. See the “Redirect the

Netscape Cache to a Valid Directory” section on page 2-16.

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Cisco ONS 15454 SDH Specifications Page 96