Cisco ONS 15454 SDH Specifications download pdf (Page 101)

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Cisco ONS 15454 SDH Troubleshooting and Maintenance Guide, R3.3

May 2002

Chapter 2 General Troubleshooting

CTC Operation and Connectivity

Procedure: Verify Correct Username and Password

Step 1 Ensure that your keyboard Caps Lock key is not turned on and affecting the case-sensitive entry of the

username and password.

Step 2 Contact your system administrator to verify the username and password.

Step 3 Call Cisco TAC at 1-800-553-2447 or login to

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of Cisco TAC

toll-free numbers for your country to obtain more information to have them enter your system and create

a new user name and password.

2.3.9 Operation: No IP Connectivity Exists Between Nodes

Symptom The nodes have a grey icon and is usually accompanied by alarms.

Table 2-9 describes the potential cause(s) of the symptom and the solution(s).

2.3.10 Operation: DCC Connection Lost

Symptom The node is usually accompanied by alarms and the nodes in the network view have a grey icon.

This symptom is usually accompanied by an EOC alarm.

Table 2-10 describes the potential cause(s) of the symptom and the solution(s).

Table 2-8 Username or Password Do Not Match

Possible Problem Solution

The username or

password entered do not

match the information

stored in the TCC-I.

All ONS nodes must have the same username and password created to

display every ONS node in the network. You can also be locked out of certain

ONS nodes on a network if your username and password were not created on

those specific ONS nodes.

For initial logon to the ONS 15454 SDH, type the CISCO15 user name in

capital letters and click Login (no password is required).

See the “Verify Correct Username and Password” section on page 2-21.

Table 2-9 No IP Connectivity Exists Between Nodes

Possible Problem Solution

A lost Ethernet

connection.

Usually is accompanied by Ethernet-specific alarms. Verify the Ethernet

connections as described in the “Ethernet Connections” section on

page 2-24.

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Cisco ONS 15454 SDH Specifications Page 101