Cisco ONS 15454 SDH Specifications Page 102

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2-22
Cisco ONS 15454 SDH Troubleshooting and Maintenance Guide, R3.3
May 2002
Chapter 2 General Troubleshooting
CTC Operation and Connectivity
2.3.11 Operation: Browser Login Does Not Launch Java
Symptom The message “Loading Java Applet” does not appear and the JRE does not launch during the
initial login.
Table 2-11 describes the potential cause(s) of the symptom and the solution(s).
Procedure: Reconfigure the PC Operating System and the Browser
Step 1 From the Windows start menu, click Programs > Java Plug-in Control Panel.
Step 2 If Java Plug-in Control Panel does not appear, the JRE may not be installed on your PC.
a. Run the Cisco ONS 15454 SDH software CD.
b. Open the [CD drive]:\Windows\j2rel1_3_1_02 folder.
c. Double-click the j2rel1_3_1_02 icon to run the JRE installation wizard.
d. Follow the JRE installation wizard steps.
Step 3 Click Advanced on the Java Plug-in Control Panel.
Step 4 From the Java Run Time Environment menu, select JRE 1.3.1 in C:\ProgramFiles\JavaSoft\JRE\1.3.1
Step 5 Click Apply.
Step 6 On Netscape Navigator, click Edit > Preferences.
Step 7 Click Advanced > Proxies > Direct connection to the Internet > OK.
Step 8 Again on Netscape Navigator, click Edit > Preferences.
Step 9 Click Advanced > Cache.
Step 10 Confirm that the Disk Cache Folder field shows C:\ProgramFiles\Netscape\Communicator\cache for
Windows 95/98/ME
or C:\ProgramFiles\Netscape\<username>\Communicator\cache for Windows NT/2000.
Step 11 If the Disk Cache Folder field is not correct, click Choose Folder.
Step 12 Navigate to the file listed in Step 10 and click OK.
Step 13 Click OK on the Preferences window and exit the browser.
Table 2-10 DCC Connection Lost
Possible Problem Solution
A lost DCC connection. Usually is accompanied by an EOC alarm. Clear the EOC alarm and verify
the DCC connection as described in the “EOC” section on page 1-27.
Table 2-11 Browser Login Does Not Launch Java
Possible Problem Solution
The PC operating
system and browser are
not properly configured.
Reconfigure the PC operating system and the browser.
See the “Reconfigure the PC Operating System and the Browser” section on
page 2-22.
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