Cisco 7940 - IP Phone VoIP User's Guide download pdf (Page 50)

Chapter 2 Making Calls on Your Phone

Tracing Suspicious Calls

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Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Tracing Suspicious Calls

If you receive a suspicious call, you can notify your system administrator by using

the Malicious Call Identification (MCID) feature. This feature allows you to trace

the source of a suspicious call, through either a feature button or a softkey, and

identify the call for further action.

Note MCID is a feature that your system administrator must configure to your user

profile and/or to the IP phone that is associated with your user ID. If you use the

Cisco CallManager Extension Mobility service, the MCID feature is available

only on an IP phone that you are logged into. Check with your system

administrator to find out if this feature has been enabled for you.

If you see the MCID softkey available on your phone, you can press this softkey

while you are connected to a call or while you are on a conference call.

• If you answer a call and are uncertain about the caller information, use the

MCID feature. Press the MCID feature button (or softkey) that was assigned

by your system administrator while continuing your existing call.

• You will see a visual indication of the calling line ID and calling name of the

caller, along with an audible confirmation tone that the call was identified and

registered.

Extending Speed Dial Functionality

You can enhance and extend the speed dial functionality on your phone by using

the abbreviated dialing feature. Abbreviated dialing allows you to quickly call a

number that you have configured. Press an abbreviated dial entry index number

(one or two digits) while your phone is on-hook, and then press the AbbrDial

softkey. (The AbbrDial softkey is displayed once you start to press the digits.)

You can configure up to 99 speed dial and/or abbreviated dial entries from the

Cisco CallManager User Options web page. Some of the speed dials can be

assigned to the speed-dial buttons on your phone. The entries that are not assigned

to the speed-dial buttons are available for use with the abbreviated dialing feature.

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Cisco 7940 - IP Phone VoIP User's Guide Page 50