Cisco 7940 - IP Phone VoIP User's Guide download pdf (Page 56)

Chapter 3 Redirecting Calls on Your Phone

Transferring Calls

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Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Step 3 When it rings on the other end, press Transf again. Or, when the party answers,

announce the call and then press Transf. (This is a consult transfer.)

Step 4 If you are using a handset, hang up.

If the party refuses the call, press the Resume softkey to return to the original call.

Directly Transferring Your Calls

Direct Transfer provides another way to transfer a call. Use this feature with the

DirTrfr softkey to join two established calls into one call and then immediately

drop yourself from the call (no consult transfer). An established call is a

call-on-hold or an active (connected) call.

When you use direct transfer, you must select two calls on the same shared line

appearance.

Scenarios for Directly Transferring Your Calls

You can use direct transfer to join calls in three scenarios:

• To join a call-on-hold with another call-on-hold

• To join a call-on-hold with a connected call

• To join two calls that are on hold with a connected call

You cannot use direct transfer to:

• Join more than two calls.

• Join two ad hoc conference calls.

• Join an ad hoc conference call and a barged call.

Using Direct Transfer to Join a Call-on-Hold with Another Call-on-Hold

Procedure

Step 1 Use the Navigation button to select the first call-on-hold.

Step 2 Press the Select softkey.

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Cisco 7940 - IP Phone VoIP User's Guide Page 56