CHAPTER
10-1
Cisco IP Phone 7960G and 7940G User Guide
OL-4637-01
10
Troubleshooting Your Phone
This chapter contains procedures and troubleshooting information you might need
to diagnose problems with your phone or to help install your phone.
This chapter covers the following topics:
• Tips for Cleaning Your Cisco IP Phone, page 10-1
• Tips for General Troubleshooting on Your Cisco IP Phone, page 10-1
• Diagnosing Problems, page 10-3
Tips for Cleaning Your Cisco IP Phone
Caring for your Cisco IP Phone is easy. To clean your phone, use a soft cloth,
when needed. Do not use any liquids or powders on your phone for cleaning or
other purposes. Using anything other than a soft cloth can contaminate your
phone’s components and cause failures.
Tips for General Troubleshooting on Your
Cisco IP Phone
If you encounter problems with your phone, use the tips provided in Table 10-1
on page 10-2 to help troubleshoot and resolve the problem.
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