Cisco IPS 7.1 Installation Guide download pdf (Page 290)

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Cisco Intrusion Prevention System Appliance Hardware Installation Guide for IPS 7.1

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Appendix E Troubleshooting

Analysis Engine Not Responding

For More Information

• For detailed information about Global Correlation features and how to configure them, for IDM

refer to Configuring Global Correlation, for IME refer to Configuring Global Correlation, and for

the CLI refer to Configuring Global Correlation.

• For the procedure for adding a DNS server to support Global Correlation, for IDM refer to

Configuring Network Settings, for IME refer to Configuring Network Settings, and for the CLI,

refer to Configuring the DNS and Proxy Servers for Global Correlation.

• For the procedure for obtaining and installing the IPS license key, for IDM refer to Configuring

Licensing, for IME refer to Configuring Licensing, and for the CLI, refer to Installing the License

Key.

Analysis Engine Not Responding

Error Message Output from show statistics analysis-engine

Error: getAnalysisEngineStatistics : ct-sensorApp.424 not responding, please

check system processes - The connect to the specified Io::ClientPipe failed.

Error Message Output from show statistics anomaly-detection

Error: getAnomalyDetectionStatistics : ct-sensorApp.424 not responding, please

check system processes - The connect to the specified Io::ClientPipe failed.

Error Message Output from show statistics denied-attackers

Error: getDeniedAttackersStatistics : ct-sensorApp.424 not responding, please

check system processes - The connect to the specified Io::ClientPipe failed.

Possible Cause

These error messages appear when you run the show tech support command and the

Analysis Engine is not running.

Recommended Action Verify the Analysis Engine is running and monitor it to see if the issue is

resolved.

To verify the Analysis Engine is running and to monitor the issue, follow these steps:

Step 1 Log in to the sensor.

Step 2 Verify that the Analysis Engine is not running, Check to see if the Analysis Engine reads Not Running.

sensor# show version

-----

MainApp N-2007_JUN_19_16_45 (Release) 2007-06-19T17:10:20-0500 Running

AnalysisEngine N-2007_JUN_19_16_45 (Release) 2007-06-19T17:10:20-0500 Not Running

CLI N-2007_JUN_19_16_45 (Release) 2007-06-19T17:10:20-0500

Step 3 Enter show tech-support and save the output.

Step 4 Reboot the sensor.

Step 5 Enter show version after the sensor has stabilized to see if the issue is resolved.

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Cisco IPS 7.1 Installation Guide Page 290