Cisco IPS 7.1 Installation Guide Page 373

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E-103
Cisco Intrusion Prevention System Appliance Hardware Installation Guide for IPS 7.1
OL-24002-01
Appendix E Troubleshooting
Gathering Information
Step 3 Enter the following command.
/usr/cids/idsRoot/bin/cidDump
Step 4 Enter the following command to compress the resulting /usr/cids/idsRoot/log/cidDump.html file.
gzip /usr/cids/idsRoot/log/cidDump.html
Step 5 Send the resulting HTML file to TAC or the IPS developers in case of a problem.
For More Information
For the procedure for putting a file on the Cisco FTP site, see Uploading and Accessing Files on the
Cisco FTP Site, page E-103.
Uploading and Accessing Files on the Cisco FTP Site
You can upload large files, for example, cidDump.html, the show tech-support command output, and
cores, to the ftp-sj server.
To upload and access files on the Cisco FTP site, follow these steps:
Step 1 Log in to ftp-sj.cisco.com as anonymous.
Step 2 Change to the /incoming directory.
Step 3 Use the put command to upload the files. Make sure to use the binary transfer type.
Step 4 To access uploaded files, log in to an ECS-supported host.
Step 5 Change to the /auto/ftp/incoming directory.
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