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Cisco Intrusion Prevention System Appliance Hardware Installation Guide for IPS 7.1
OL-24002-01
Appendix E Troubleshooting
Troubleshooting the ASA 5500-X IPS SSP
• If the ASAs are configured in fail-close mode, and if the ASA 5500-X IPS SSP on the active ASA
experiences a SensorApp crash or a service pack upgrade, failover is triggered and traffic passes
through the ASA 5500-X IPS SSP that was previously the standby for the ASA 5500-X IPS SSP.
Configuration Examples
Use the following configuration for the primary ASA:
interface GigabitEthernet0/7
description LAN Failover Interface
failover
failover lan unit primary
failover lan interface folink GigabitEthernet0/7
failover interface ip folink 172.27.48.1 255.255.255.0 standby 172.27.48.2
Use the following configuration for the secondary ASA:
interface GigabitEthernet0/7
description LAN Failover Interface
failover
failover lan unit secondary
failover lan interface folink GigabitEthernet0/7
failover interface ip folink 172.27.48.1 255.255.255.0 standby 172.27.48.2
Health and Status Information
To see the general health of the ASA 5500-X IPS SSP, use the show module ips details command.
asa# show module ips details
Getting details from the Service Module, please wait...
Card Type: IPS 5555 Intrusion Prevention System
Model: IPS5555
Hardware version: N/A
Serial Number: FCH1504V0CW
Firmware version: N/A
Software version: 7.1(3)E4
MAC Address Range: 503d.e59c.7ca0 to 503d.e59c.7ca0
App. name: IPS
App. Status: Up
App. Status Desc: Normal Operation
App. version: 7.1(3)E4
Data Plane Status: Up
Status: Up
License: IPS Module Enabled perpetual
Mgmt IP addr: 192.168.1.2
Mgmt Network mask: 255.255.255.0
Mgmt Gateway: 192.168.1.1
Mgmt web ports: 443
Mgmt TLS enabled: true
asa#
The output shows that the ASA 5500-X IPS SSP is up. If the status reads Down, you can reset it using the
sw-module module 1 reset command.
If you have problems with reimaging the ASA 5500-X IPS SSP, use the debug module-boot command
to see the output as it boots. Make sure you have the correct IP address for the TFTP server and you have
the correct file on the TFTP server. Then use the sw-module module ips recover command again to
reimage the module.
- Text Part Number: OL-24002-01 1
- CONTENTS 3
- B Initializing the Sensor B-1 7
- C Obtaining Software C-1 7
- E Troubleshooting E-1 9
- Contents 10
- OL-24002-01 10
- F Cable Pinouts F-1 12
- About This Guide 13
- Organization 14
- Conventions 14
- Related Documentation 15
- Submitting a Service Request 16
- Introducing the Sensor 17
- How the Sensor Functions 18
- Your Network Topology 19
- Tuning the IPS 19
- Sensor Interfaces 20
- Command and Control Interface 21
- Sensing Interfaces 22
- Interface Support 22
- TCP Reset Interfaces 27
- Interface Restrictions 28
- Interface Modes 30
- Figure 1-2 Promiscuous Mode 31
- • Monitor session 31
- Inline Interface Pair Mode 32
- Inline VLAN Pair Mode 32
- VLAN Group Mode 33
- Supported Sensors 34
- Table 1-4 Supported Sensors 35
- IPS Appliances 36
- Appliance Restrictions 37
- The Sensor and Time Sources 39
- Step 1 Log in to the sensor 40
- Time Sources and the Sensor 42
- Installation Preparation 43
- Safety Recommendations 44
- Safety Recommendations 45
- Working in an ESD Environment 46
- General Site Requirements 47
- Power Supply Considerations 48
- Configuring Equipment Racks 48
- Installing the IPS 4270-20 49
- Supported Interface Cards 52
- Hardware Bypass 53
- 4GE Bypass Interface Card 54
- • AC power present 60
- • Standby mode 60
- Diagnostic Panel 62
- Rail System Kit Contents 65
- < 28.5” 68
- For threaded-hole racks: 70
- Installing the IPS 4270-20 84
- Installing and Removing Fans 98
- Product Overview 102
- Specifications 102
- Specifications 103
- Accessories 104
- Front and Back Panel Features 105
- Rack Mount Installation 109
- Rack Mount Installation 110
- For More Information 111
- 11 2 3 4 117
- Installing DC Input Power 121
- Statement 122 123
- • Ground lead wire (middle) 124
- Figure 4-19 Ground Wires 124
- Chassis Features 131
- Cisco ASA 5585-X IPS SSP 132
- Cisco IPS 4520 132
- Chassis Features 135
- Memory Configurations 139
- Supported SFP/SFP+ Modules 139
- Table 5-7 SFP/SFP+ Modules 140
- SFP/SFP+ 141
- Package Contents 150
- Step 13 Power on the sensor 160
- Step 1 Power off the sensor 161
- Memory Specifications 168
- Indicators 169
- Removing the ASA 5500 AIP SSM 171
- Front Panel Features 176
- Memory Requirements 180
- SFP/SFP+ Modules 181
- Installing SFP/SFP+ Modules 183
- Logging In to the Sensor 189
- Logging In to the Appliance 190
- Logging In to the Sensor 196
- Initializing the Sensor 197
- Simplified Setup Mode 198
- System Configuration Dialog 198
- Use NTP?[no]: yes 199
- Basic Sensor Setup 200
- Advanced Setup 203
- Step 29 Reboot the appliance 208
- Verifying Initialization 221
- Verifying Initialization 223
- Obtaining Software 225
- IPS 7.1 Files 226
- IPS Software Versioning 227
- IPS-[sig]-[S]-req-E1.pkg 228
- IPS Software Release Examples 229
- Accessing IPS Documentation 231
- Understanding Licensing 232
- Installing the License Key 236
- Uninstalling the License Key 238
- Upgrading the Sensor 243
- Upgrade Notes and Caveats 244
- Manually Upgrading the Sensor 244
- Downgrading the Sensor 251
- Installing System Images 253
- TFTP Servers 254
- Installing System Images 270
- Troubleshooting 271
- Cisco Bug Search 272
- Preventive Maintenance 272
- Creating the Service Account 275
- Disaster Recovery 276
- Recovering the Password 277
- Using the GRUB Menu 278
- Using ROMMON 279
- Using the ASDM 281
- Disabling Password Recovery 283
- Time Sources and the Sensor 285
- The ASA IPS Modules 286
- Correcting Time on the Sensor 287
- Supported MIBs 288
- Troubleshooting the Appliance 292
- Analysis Engine is Busy 294
- Communication Problems 295
- Step 1 Log in to the CLI 298
- The SensorApp and Alerting 299
- Unable to See Alerts 302
- Check for alerts 303
- Sensor Not Seeing Packets 304
- Blocking 306
- Verifying ARC is Running 307
- Device Access Issues 310
- Enabling Debug Logging 315
- Step 11 View the zone names 316
- Zone Names 319
- Software Upgrades 322
- Issues With Automatic Update 323
- Troubleshooting the IDM 325
- Troubleshooting the IME 327
- Not Supported Error Message 328
- Installation Error 328
- Health and Status Information 329
- Failover Scenarios 331
- Configuration Examples 332
- IPS Reloading Messages 334
- • 1300.0 337
- • 1304.0 337
- • 1305.0 337
- IPS Not Loading 340
- Gathering Information 347
- Tech Support Information 348
- Varlog Files 349
- Tech Support Command Output 350
- Version Information 352
- Statistics Information 355
- Displaying Statistics 356
- Interfaces Information 367
- Events Information 368
- Sensor Events 369
- Displaying Events 369
- Clearing Events 372
- Gathering Information 374
- Cable Pinouts 375
- Console Port (RJ-45) 376
- RJ-45 to DB-9 or DB-25 377
- Appendix F Cable Pinouts 378
- RJ-45 to DB-9 or DB-25 378
- Numerals 379
- Glossary 380
- Numerics 405
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