Cisco 15216 EDFA2 Specifications Page 248

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10-10
Cisco ONS 15216 EDFA2/EDFA2-A Operations Guide, R2.4
July 2004
Chapter 10 Troubleshooting
10.2.5 Complete Boot Up Failure
"EQPT:CLEI=IPI01AA0AAA,DESCR=ONS15216 EDFA2,NAME=Amp01,HARDWAREREV=74-2256-05-A0-B4,FIR
MWAREREV=v2.3.15,SOFTWAREREV=v2.3.0,SERIALNUM=DIT0533000P,MFGNAME=Cisco Systems,MODELNAME=
ONS216EDFA"
;
Amp01:ONS15216 EDFA2>
RTRV-NE-GEN:Amp01::124;
Amp01 2002-01-12 08:01:25
M 124 COMPLD
"EQPT:NAME=Amp01,IPADDR=172.22.87.100,IPMASK=255.255.255.0,DEFRTR=172.22.87.2,MACADDRES
S=000D56727245,BOOTRECORDTYPE1=FLASH,BOOTFILENAME1=15216EdfaSw_2.4.0,BOOTIPADDR1=0.0.0.0,B
OOTRECORDTYPE2=TFTP,BOOTFILENAME2=bin/15216EdfaSw_2.3.0,BOOTIPADDR2=172.22.128.249,CLI=TL1
"
;
The cause could be either a corrupt or incomplete image, or an incorrectly addressed or named boot
entry. First, check the entry address and file name using the RTRV-NE-GEN command.
Often, a corrupt file is caused by it not being FTP’d in binary mode. If this is possible, redownload the
file using the instructions in the Release Notes, the “9.6.5 COPY-RFILE” section on page 9-15, or
Chapter 7, “File Transfers”.
Sometimes, if the flash file system is full, the file may not download completely. See the “10.2.3 Image
File Download Incomplete” section on page 10-9 above.
10.2.5 Complete Boot Up Failure
If the primary image fails to boot, the ONS 15216 EDFA2 boots the second image. If both fail, the ONS
15216 EDFA2 continues to try to alternately boot the images unsuccessfully.
If this occurs, the cause could be either corrupt or incomplete images, or incorrectly addressed or named
boot entries. Follow the instructions below to correct these problems.
Note If the ONS 15216 EDFA2 firmware is not version 2.3.14 or greater and the software has not been
upgraded to 2.1.0 or greater, the CISCO15 user resets to read_write access level, not read_write_admin,
which has full administrative control. Contact the Cisco TAC for assistance.
Step 1 Connect to the RS-232 (EIA/TIA-232) port.
Step 2 Open HyperTerminal. (HyperTerminal can be found in the Microsoft Windows Accessories menu.)
Step 3 While the dots are present in the HyperTerminal window during the reboot process, enter Ctrl C on the
keyboard.
The ONS 15216 EDFA2 should boot from the firmware image. The prompt is %.
Step 4 At the hostname prompt, enter the following command within 60 seconds of rebooting:
hostname
:edfaboot%
login CISCO15
hostname
:edfaboot%
password
Step 5 At the hostname prompt, enter the following command:
hostname
:edfaboot%
ffs file list
Determine which image files are present. Ensure that there is enough space on the FFS for two images
and that the images are complete. The 2.0.1 image should be 1,683,299 bytes, the 2.1.0 image should be
2,021,467 bytes, and the 2.2.1 image should be 1,963,195 bytes. See the 2.3.0 Release Notes for the 2.3.0
image file size. Use the ffs file delete command to remove any unwanted files as needed. Use the
network host ftp command to download new images as needed.
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