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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
Related Documentation
- Text Part Number: OL-20105-01 1
- CONTENTS 3
- Contents 10
- OL-20105-01 10
- Audience 27
- Organization 28
- Conventions 29
- Supported Deployment Models 32
- Managed Services 33
- Cisco Unified Serviceability 34
- Chapter 1 Overview 36
- Management Information Base 38
- New and Changed Information 39
- Alarm Additions and Changes 40
- Warning(4) 41
- Obsolete Alarms 55
- CertMonitor Alarm Catalog 56
- CMI Alarm Catalog 56
- CTI Manager Alarm Catalog 56
- DB Alarm Catalog 57
- IpVms Alarm Catalog 57
- Test Alarm Catalog 60
- New Perfmon Counters 60
- New Cisco CAR DB Alarms 63
- Hunt Pilot Summary 64
- Hunt Pilot Detailed Report 65
- MIB Updates 68
- Critical Processes to Monitor 72
- Available Supported MIBs 81
- RTMT Summary View 82
- CPU Usage 83
- % IOwait Monitoring 85
- Virtual Memory 85
- Disk Usage 87
- Disk Name Mapping 88
- Critical Service Status 94
- Syslog Messages 95
- Backup/Restore 96
- Platform Monitoring 97
- Using Command Line Interface 98
- Hardware Migration 102
- Platform Security 102
- Cisco Security Agent Support 103
- Role-Based Access Control 103
- Available Reports 104
- Cisco Unified Reporting 105
- Using of Onboard Agents 106
- Perfmon Counters 107
- Phone Registration Status 108
- Recommended Action 109
- Procedure 109
- Possible Cause 109
- Useful Commands and Utilities 113
- Related Documentation 114
- Overview 117
- SNMP Versioning 118
- SNMP Basic Commands 119
- SNMP and Cisco MIBs 120
- SNMP Traps and Informs 121
- SNMP Trace Configuration 121
- SNMP Tips 121
- SNMP Troubleshooting 122
- SNMP/R MIBs 124
- PerfMon Alert Notifications 126
- Cisco Analog Access 129
- Cisco Annunciator Device 129
- Cisco CallManager 129
- Cisco CallManager SAF 138
- Cisco CTIManager 141
- Cisco Dual-Mode Mobility 141
- Cisco Extension Mobility 143
- Cisco Feature Control Policy 144
- Cisco Gatekeeper 144
- Cisco H.323 144
- Cisco Hunt Lists 145
- Cisco IME Server 146
- Cisco IP Manager Assistant 147
- Cisco Lines 148
- Cisco Locations 148
- Cisco Messaging Interface 152
- Cisco MGCP BRI Device 153
- Cisco MGCP FXO Device 154
- Cisco MGCP FXS Device 154
- Cisco MGCP Gateways 155
- Cisco MGCP PRI Device 155
- Cisco MGCP T1 CAS Device 156
- Cisco Mobility Manager 157
- Cisco MTP Device 159
- Cisco Phones 159
- Cisco Presence Feature 159
- Cisco QSIG Feature 160
- Cisco Signaling Performance 160
- Cisco SIP 161
- Cisco SIP Stack 161
- Cisco SIP Station 169
- Cisco SW Conf Bridge Device 170
- Cisco TFTP Server 171
- Cisco Transcode Device 174
- Cisco Video Conference Bridge 175
- Cisco Web Dialer 176
- Cisco WSM Connector 176
- Cisco Tomcat Connector 177
- Cisco Tomcat JVM 179
- Cisco Tomcat Web Application 179
- Database Local DSN 182
- Ta b l e 5-50 IP 183
- Table 5-50 IP (continued) 184
- Ta b l e 5-51 Memory 184
- Network Interface 185
- Partition 187
- Ta b l e 5-55 Process 188
- Processor 189
- Ta b l e 5-56 Processor 190
- Ta b l e 5-57 System 190
- Ta b l e 5-58 TCP 191
- Ta b l e 5-59 Thread 191
- CiscoLog Messages 193
- CiscoLog Format 194
- Log File and Syslog Outputs 195
- Clock Synchronization 196
- Multipart Messages 196
- CiscoLog Message Format 197
- Message Length Limit 198
- SEQNUM Field 198
- HOST Field 198
- FQDN & Hostname 199
- IP Addresses 199
- TIMESTAMP Field 200
- HEADER Field 202
- SEVERITY Field 203
- MSGNAME Field 205
- TAGS Field 206
- Tag Keys 207
- Tag Semantic Extensions 207
- Tag Values 208
- Tag Guidelines 208
- MESSAGE Field 209
- Internationalization 210
- Versioning 210
- AuthenticationFailed 211
- CiscoDRFFailure 212
- CoreDumpFileFound 212
- CpuPegging 213
- CriticalServiceDown 214
- HardwareFailure 214
- LogFileSearchStringFound 215
- RTMT Alert (continued) 216
- LowAvailableVirtualMemory 217
- RTMT Alert 218
- ServerDown 219
- SyslogSeverityMatchFound 221
- SyslogStringMatchFound 222
- SystemVersionMismatched 222
- CallProcessingNodeCpuPegging 224
- CDRAgentSendFileFailed 225
- CDRFileDeliveryFailed 226
- CDRHighWaterMarkExceeded 226
- CDRMaximumDiskSpaceExceeded 227
- CodeYellow 227
- DBChangeNotifyFailure 228
- DBReplicationFailure 228
- DDRBlockPrevention 229
- ExcessiveVoiceQualityReports 230
- LowCallManagerHeartbeatRate 231
- LowTFTPServerHeartbeatRate 231
- MaliciousCallTrace 232
- MediaListExhausted 232
- MgcpDChannelOutOfService 233
- RouteListExhausted 236
- SDLLinkOutOfService 236
- Emergency-Level Alarms 237
- NoCMEntriesInDB 238
- NoFeatureLicense 238
- LineStateSrvEngCreationError 239
- GlobalSPUtilsCreationError 239
- TapiLinesTableCreationError 240
- HuntGroupCreationError 240
- CallDirectorCreationError 241
- SysControllerCreationError 241
- TimerServicesCreationError 242
- SyncDBCreationError 242
- LostConnectionToCM 243
- IPMANotStarted 243
- BDINotStarted 244
- WDNotStarted 244
- CiscoDirSyncStartFailure 244
- TestAlarmEmergency 245
- OutOfMemory 245
- ServiceNotInstalled 245
- Alert-Level Alarms 246
- CertValidLessthanADay 247
- CMIException 247
- CMOverallInitTimeExceeded 248
- CreateThreadFailed 250
- CMVersionMismatch 251
- DBLException 252
- InvalidCredentials 252
- MemAllocFailed 253
- NoDbConnectionAvailable 254
- ParityConfigurationError 254
- SerialPortOpeningError 255
- StopBitConfigurationError 255
- UnknownException 256
- VMDNConfigurationError 256
- CiscoLicenseOverDraft 257
- CiscoLicenseApproachingLimit 258
- SDIControlLayerFailed 258
- SocketError 259
- SDLLinkOOS 259
- TFTPServerListenBindFailed 261
- TestAlarmAlert 262
- TLSConnectionToIMEFailed 262
- TVSServerListenBindFailed 263
- Critical-Level Alarms 264
- CallManagerFailure 265
- CertValidfor7days 266
- CodeRedEntry 267
- CodeYellowEntry 268
- DChannelOOS 268
- • 0—None Defined 269
- MGCPGatewayLostComm 270
- ErrorChangeNotifyClientBlock 271
- MaxCallsReached 272
- StationTCPInitError 273
- TCPSetupToIMEFailed 273
- TimerThreadSlowed 274
- TestAlarmCritical 275
- DUPLEX_MISMATCH 276
- CertExpiryCritical 276
- Error-Level Alarms 277
- CCDIPReachableTimeOut 278
- ConfigItAllBuildFilesFailed 281
- ConfigThreadBuildFileFailed 282
- ConflictingDataIE 284
- ConnectionFailureToPDP 285
- CtiProviderOpenFailure 285
- Severity 286
- Routing List 286
- Parameter(s) 286
- DeviceTypeMismatch 287
- Parameters 288
- DbInfoCorrupt 291
- DbInfoError 291
- DbInfoTimeout 292
- DRFLocalDeviceError 292
- EMAppInitializationFailed 293
- EMCCFailedInLocalCluster 293
- EMServiceConnectionError 294
- EndPointTransientConnection 295
- Enum Definitions -Device type 296
- Enum Definitions -Reason Code 297
- EndPointUnregistered 299
- FirewallMappingFailure 304
- InvalidPortHandle 306
- LostConnectionToSAFForwarder 307
- NodeNotTrusted 309
- PublishFailedOverQuota 309
- ReadingFileFailure 310
- SAFForwarderError 311
- SerialPortGetStatusError 314
- SerialPortSetStatusError 314
- WritingFileFailure 316
- ConnectionFailure 316
- RTMT_ALERT 318
- DeviceInitTimeout 319
- NumDevRegExceeded 319
- RsvpNoMoreResourcesAvailable 320
- ICTCallThrottlingStart 322
- DeviceCloseMaxEventsExceeded 323
- InvalidIPNetPattern 323
- CARSchedulerJobFailed 327
- CARSchedulerJobError 328
- BadCDRFileFound 329
- ANNDeviceRecoveryCreateFailed 331
- CFBDeviceRecoveryCreateFailed 332
- Facility/Sub-Facility 334
- DBLGetVersionInfoError 338
- UserLoginFailed 338
- ErrorReadingInstalledRPMS 339
- IDSEngineFailure 340
- IDSReplicationFailure 340
- IPMAApplicationError 341
- IPMAOverloaded 341
- IPMAFilteringDown 342
- BDIApplicationError 342
- BDIOverloaded 343
- WDApplicationError 343
- WDOverloaded 343
- CiscoDirSyncDBAccessFailure 345
- DirSyncScheduledTaskFailed 345
- DirSyncInvalidScheduleFound 347
- DirSyncScheduleDeletionFailed 348
- DirSyncScheduleUpdateFailed 348
- DRFMasterAgentStartFailure 349
- DRFLocalAgentStartFailure 349
- DRFRestoreFailure 350
- DRFInternalProcessFailure 351
- DRFTruststoreMissing 352
- DRFUnknownClient 352
- DRFSecurityViolation 353
- DRFBackupDeviceError 354
- DRFTapeDeviceError 354
- DRFRestoreInternalError 355
- DRFMABackupComponentFailure 356
- DRFMARestoreComponentFailure 356
- DRFMABackupNodeDisconnect 357
- DRFNoRegisteredComponent 358
- DRFNoRegisteredFeature 358
- DRFMARestoreNodeDisconnect 359
- DRFSftpFailure 360
- DRFRegistrationFailure 360
- DRFBackupCancelInternalError 361
- DRFLogDirAccessFailure 361
- DRFFailure 362
- CiscoDhcpdFailure 363
- CiscoLicenseManagerDown 363
- CiscoLicenseRequestFailed 364
- CiscoLicenseDataStoreError 364
- CiscoLicenseInternalError 365
- CiscoLicenseFileError 365
- DuplicateLearnedPattern 366
- ScheduledCollectionError 367
- RTMT-ERROR-ALERT 368
- ErrorParsingDirectiveFromPDP 369
- FailureResponseFromPDP 369
- SAFResponderError 371
- IPv6InterfaceNotInstalled 372
- TestAlarmError 373
- ServiceActivationFailed 373
- ServiceDeactivationFailed 374
- ServiceFailed 374
- ServiceStartFailed 375
- ServiceStopFailed 375
- ServiceExceededMaxRestarts 375
- FailedToReadConfig 376
- SystemResourceError 376
- CLM_MsgIntChkError 377
- CLM_UnrecognizedHost 377
- Warning-Level Alarms 378
- ApplicationConnectionDropped 380
- ApplicationConnectionError 380
- CallAttemptBlockedByPolicy 381
- CCDLearnedPatternLimitReached 382
- CertValidLessThanMonth 383
- CtiDeviceOpenFailure 384
- CtiLineOpenFailure 386
- CtiMaxConnectionReached 388
- CtiQbeFailureResponse 389
- DaTimeOut 390
- DevicePartiallyRegistered 390
- DeviceTransientConnection 394
- Enum Definitions 397
- DeviceUnregistered 399
- Enum Definition 401
- DRFNoBackupTaken 404
- EMCCFailedInRemoteCluster 405
- ErrorParsingResponseFromPDP 406
- H323Stopped 408
- InvalidSubscription 409
- InvalidQBEMessage 409
- • Parameter list removed 410
- LogCollectionJobLimitExceeded 431
- MaliciousCall 432
- MaxDevicesPerNodeExceeded 432
- MaxDevicesPerProviderExceeded 433
- MohNoMoreResourcesAvailable 434
- MtpNoMoreResourcesAvailable 436
- MTPDeviceRecoveryCreateFailed 438
- NotEnoughChans 439
- NoCallManagerFound 439
- PublishFailed 440
- RejectedRoutes 441
- SIPStopped 442
- SIPLineRegistrationError 443
- StationEventAlert 446
- SoftwareLicenseNotValid 447
- ThreadKillingError 448
- UserInputFailure 448
- UserUserPrecedenceAlarm 449
- UnableToSetorResetMWI 450
- MediaResourceListExhausted 451
- CDRHWMExceeded 454
- QRTRequest 454
- DeviceImageDownloadFailure 455
- Enum Definitions for Method 456
- EMAppStopped 457
- IPMAStopped 457
- IPMAManagerLogout 458
- BDIStopped 458
- DirSyncNoSchedulesFound 458
- DRFComponentDeRegistered 459
- DRFDeRegistrationFailure 460
- DRFDeRegisteredServer 461
- DRFSchedulerDisabled 461
- ServingFileWarning 463
- TestAlarmWarning 463
- ServiceStartupFailed 466
- MOHDeviceRecoveryCreateFailed 468
- • Audio Source ID [ULong] 470
- • Multicast IP Port [ULong] 470
- Notice-Level Alarms 472
- CallManagerOnline 473
- CertValidityOver30Days 473
- CodeYellowExit 474
- DbInsertValidatedDIDFailure 475
- DChannelISV 475
- EndPointRegistered 476
- H323Started 479
- ICTCallThrottlingEnd 480
- MGCPGatewayGainedComm 481
- MaxCallDurationTimeout 482
- SDLLinkISV 483
- SIPStarted 484
- SMDICmdError 485
- SMDIMessageError 486
- TestAlarmNotice 486
- Informational-Level Alarms 489
- CiscoHardwareLicenseInvalid 490
- CiscoLicenseFileInvalid 490
- CMIServiceStatus 490
- ConnectionToPDPInService 491
- CriticalEvent 492
- CtiDeviceClosed 492
- CtiDeviceInService 493
- CtiDeviceOpened 494
- CtiLineOpened 495
- CtiLineOutOfService 495
- CtiProviderClosed 496
- CtiProviderOpened 498
- DatabaseDefaultsRead 499
- CtiDeviceOutofService 500
- CtiLineClosed 500
- CtiLineInService 502
- DeviceApplyConfigInitiated 503
- DRFBackupCompleted 504
- DRFRestoreCompleted 504
- EndPointResetInitiated 504
- EndPointRestartInitiated 507
- DeviceRegistered 509
- DeviceDnInformation 513
- EMCCUserLoggedIn 516
- EMCCUserLoggedOut 516
- ITLFileRegenerated 517
- PublicationRunCompleted 521
- RedirectCallRequestFailed 521
- RollBackToPre8.0Disabled 522
- RollBackToPre8.0Enabled 522
- RouteRemoved 523
- SAFPublishRevoke 523
- SAFUnknownService 524
- SecurityEvent 525
- SoftwareLicenseValid 525
- StationConnectionError 526
- StationAlarm 527
- TVSCertificateRegenerated 527
- DeviceResetInitiated 528
- DeviceRestartInitiated 530
- MaxHoldDurationTimeout 532
- PktCapServiceStarted 533
- PktCapServiceStopped 533
- PktCapOnDeviceStarted 533
- PktCapOnDeviceStopped 534
- CMInitializationStateTime 534
- LoadShareDeActivateTimeout 542
- UserLoginSuccess 542
- UserAlreadyLoggedIn 542
- UserLoggedOut 543
- AgentOnline 543
- AgentOffline 544
- DeviceImageDownloadStart 544
- DeviceImageDownloadSuccess 544
- DeviceApplyConfigResult 545
- IDSEngineInformation 546
- IDSReplicationInformation 546
- ServiceStarted 547
- EMAppStarted 547
- IPMAStarted 548
- IPMAInformation 548
- BDIStarted 549
- WDStarted 549
- WDInformation 549
- CiscoDirSyncStarted 550
- CiscoDirSyncProcessStarted 550
- CiscoDirSyncProcessCompleted 551
- DirSyncScheduledTaskOver 552
- DirSyncSchedulerEngineStopped 552
- DirSyncNewScheduleInserted 553
- DRFLA2MAFailure 553
- DRFMA2LAFailure 553
- CiscoDRFComponentRegistered 554
- DRFSchedulerUpdated 555
- CiscoDhcpdRestarted 555
- DirSyncScheduleInsertFailed 555
- DirSyncSchedulerEngineStarted 556
- AuthenticationSucceeded 556
- BuildStat 557
- TestAlarmInformational 558
- TestAlarmAppliance 558
- ServiceActivated 558
- ServiceDeactivated 559
- AdminPassword 562
- AuditEventGenerated 563
- PermissionDenied 563
- ServiceStopped 563
- CLM_IPSecCertUpdated 564
- CLM_IPAddressChange 564
- CLM_PeerState 565
- CLM_ConnectivityTest 565
- Debug-Level Alarms 566
- Release 8.0(1) 567
- CISCO-CCM-MIB 575
- Revisions 576
- Definitions 587
- Textual Conventions 587
- Cisco Unified CM Group Table 593
- Cisco Unified CM Table 595
- Cisco Unified CM Region Table 598
- Device Pool Table 602
- Phone Table 606
- Phone Extension Table 612
- Phone Failed Table 614
- Phone Status Update Table 616
- Gateway Table 620
- Gateway Trunk Table 627
- All Scalar Objects 629
- Media Device Table 636
- Gatekeeper Table 640
- CTI Device Table 643
- Cisco Unified CM Alarm Enable 648
- Phone Failed Config Objects 649
- Gateway Alarm Enable 650
- Malicious Call Alarm Enable 650
- Notification and Alarms 651
- H323 Device Table 658
- Voice Mail Device Table 666
- Sip Device Table 671
- Notifications Types 674
- MIB Conformance Statements 677
- Compliance Statements 677
- Units of Conformance 679
- Traps to Monitor 703
- Dynamic Table Objects 705
- Static Table Objects 706
- Troubleshooting 707
- General Tips 707
- Limitations 711
- Frequently Asked Questions 712
- CISCO-CCM-CAPABILITY 717
- Agent Capabilities 718
- CISCO-CDP-MIB 723
- CDP Interface Group 725
- CDP Address Cache Group 728
- CDP Global Group 735
- Conformance Information 736
- Units Of Conformance 737
- CISCO-SYSLOG-MIB 740
- Object Identifiers 741
- Basic Syslog Objects 742
- Syslog Message History Table 743
- Notifications 745
- CISCO-SYSLOG-EXT-MIB 748
- Syslog Configuration Group 751
- Conformance 756
- SYSAPPL-MIB 759
- System Application MIB 760
- Installed Application Groups 761
- Conformance Macros 783
- RFC1213-MIB (MIB-II) 786
- Groups in MIB-II 787
- Historical 788
- System Group 788
- Interfaces Group 790
- Address Translation Group 795
- IP Group 797
- IP Address Table 801
- IP Routing Table 803
- IP Address Translation Table 807
- ICMP Group 808
- TCP Group 813
- TCP Connection Table 816
- UDP Group 818
- UDP Listener Table 819
- EGP Group 820
- EGP Neighbor Table 821
- Transmission Group 825
- SNMP Group 825
- HOST-RESOURCES-MIB 831
- Host Resources System Group 835
- Host Resources Storage Group 837
- Host Resources Device Group 839
- File System Table 848
- Frequent Asked Questions 862
- Monitoring Processes 863
- Interface Index 866
- Interfaces Table 867
- High Capacity Counter Objects 875
- Interface Stack Group 879
- Generic Receive Address Table 881
- The Interface Test Table 887
- Inapplicable MIBs 900
- Unsupported Servers by MIB 901
- Cisco Unified CM Release 6.1 904
- Cisco Unified CM Release 6.0 905
- IBM MIBs 907
- IBM Status Messages 908
- Hewlett Packard MIBs 910
- 1. Unavailable for MCS-7825H 915
- Intel MIBs 916
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