Cisco Explorer 1540 Specifications download pdf (Page 397)

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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)

OL-20105-01

Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages

Warning-Level Alarms

Enum Definitions

255 UNKNOWN

30027 ANALOG_PHONE

30028 ISDN_BRI_PHONE

30032 SCCP_GATEWAY_VIRTUAL_PHONE

Code Reason

1 Unknown—(SCCP only) The device failed to register for an unknown reason. If this persists,

collect SDL/SDI traces with "Enable SCCP Keep Alive Trace" enabled and contact TAC.

2 NoEntryInDatabase—(MGCP only) The device is not configured in the Unified CM

Administration database and auto-registration is either not supported for the device type or is

not enabled. To correct this problem, configure this device in Unified CM Administration.

3 DatabaseConfigurationError—The device is not configured in the Unified CM Administration

database and auto-registration is either not supported for the device type or is not enabled. To

correct this problem, configure this device in Unified CM Administration.

4 DeviceNameUnresolveable—For SIP third-party devices this means that Unified CM could not

determine the name of the device from the Authorization header in the REGISTER message.

The device did not provide an Authorization header after Unified CM challenged with a 401

Unauthorized message. Verify that the device is configured with digest credentials and is able

to respond to 401challenges with an Authorization header. If this is a Cisco IP phone, the

configuration may be out-of-sync. First, go to the Cisco Unified Reporting web page, generate

a Unified CM Database Status report, and verify "all servers have a good replication status". If

DB replications looks good, reset the phone. If that still doesn't fix the problem, restart the

TFTP and the Cisco CallManager services. For all other devices, this reason code means that

DNS lookup failed. Verify the DNS server configured via the OS Administration CLI is correct

and that the DNS name used by the device is configured in the DNS server.

6 ConnectivityError—The network connection between the device and Cisco Unified CM

dropped before the device was fully registered. Possible causes include device power outage,

network power outage, network configuration error, network delay, packet drops and packet

corruption. It is also possible to get this error if the Cisco Unified CM node is experiencing

high CPU usage. Verify the device is powered up and operating, verify network connectivity

between the device and Cisco Unified CM, and verify the CPU utilization is in the safe range

(this can be monitored using RTMT via CPU Pegging Alert).

7 InitializationError—An internal error occurred within Cisco Unified CM while processing the

device registration. It is recommended to restart the Cisco CallManager service. If this occurs

repeatedly, collect SDL/SDI detailed traces with "Enable SIP Keep Alive (REGISTER

Refresh) Trace" and "Enable SCCP Keep Alive Trace" under Cisco CallManager services

turned on and contact TAC.

10 AuthenticationError—The device failed either TLS or SIP digest security authentication. If the

device is a SIP phone and is enabled for digest authentication (on the System > Security Profile

> Phone Security Profile, check if "Enable Digest Authentication" checkbox is checked), verify

the "Digest Credentials" in the End User config page are configured. Also, check the phone

config page to see if the phone is associated with the specified end user in the Digest User drop

box. If the device is a third-party SIP device, verify the digest credentials configured on the

phone match the "Digest Credentials" configured in the End User page.

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