Cisco Explorer 1540 Specifications download pdf (Page 122)

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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)

OL-20105-01

Chapter 4 Simple Network Management Protocol

SNMP Troubleshooting

If Cisco CallManager SNMP service is not running, only the following tables in the MIB respond:

• ccmGroupTable

• ccmRegionTable

• ccmRegionPairTable

• ccmDevicePoolTable

• ccmProductTypeTable

• ccmQualityReportAlarmConfigInfo

• ccmGlobalInfo

To get Cisco CallManager SNMP service running, activate and start the service in Cisco Unified

Serviceability. Query the following tables in the SYSAPPL-MIB:

• SysApplInstallPkgTable to get an inventory of Cisco Unified Communications Manager

applications that are installed on the system.

• SysApplRunTable to get an inventory of Cisco Unified Communications Manager applications that

are running on the system.

Note Cisco Unified Communications Manager uses the following Web application services and servlets:

Cisco CallManager Admin, Cisco CallManager Cisco IP Phone Services, Cisco CallManager Personal

Directory, Cisco CallManager Serviceability, Cisco CallManager Serviceability RTMT, Cisco

Extension Mobility, Cisco Extension Mobility Application, Cisco RTMT Reporter Servlet, Cisco

Tomcat Stats Servlet, Cisco Trace Collection Servlet, Cisco AXL Web Service, Cisco Unified Mobile

Voice Access Service, Cisco Extension Mobility, Cisco IP Manager Assistant, Cisco Web Dialer

Service, Cisco CAR Web Service, and Cisco Dialed Number Analyzer.

SNMP Troubleshooting

In general ensure that all the feature and network services are running and verify that the community

string or SNMP user is properly configured on the Cisco Unified CM system. You configure the SNMP

community string or user by choosing SNMP > V1/V2 > Community String or SNMP

> V3> User in

Cisco Unified Serviceability.

Other tips are as follows:

• Cannot poll any MIBs from the system—This condition means that the community string or the

SNMP user is not configured on the system or they do not match with what is configured on the

system. Check the configuration and reconfigure if necessary.

Note By default, no community string or user is configured on the system.

• Cannot receive any notifications from the system—This condition means that the notification

destination is not configured correctly on the system. Verify that you configured the notification

destination properly in the Notification Destination (V1/V2c or V3) Configuration window.

• Cannot receive SNMP traps from Cisco Unified Communications Manager node—Verify that you

configured the following MIB Object IDentifiers (OIDs) that relate to phone

registration/deregistration/failure to the following values (the default for both values equals 0):

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