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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
Preface
This chapter describes the purpose, audience, organization, and conventions of this document. It
contains the following sections:
• Purpose, page xxv
• Audience, page xxv
• Organization, page xxvi
• Related Documentation, page xxvi
• Conventions, page xxvii
• Obtaining Documentation and Submitting a Service Request, page xxviii
• Cisco Product Security Overview, page xxviii
Purpose
This document gives an overview of Cisco Unified Communications Manager (formerly Cisco Unified
CallManager), deployment models, and related Management Information Bases (MIBs). It also explains
syslogs, alerts, and alarms for the managed services that Service Providers implement in their networks.
This document outlines basic concepts including Simple Network Management Protocol (SNMP) and
the features of Cisco Unified Serviceability including Real-Time Monitoring Tool (RTMT).
Audience
This document provides information for administrators who install, upgrade, and maintain a service
provider network. You need to have an understanding of Cisco Unified Communications Manager and
Cisco Unified Communications Manager Business Edition. See the
“Related Documentation” section on
page xxvi for Cisco Unified Communications Manager documents and other related technologies.
- Text Part Number: OL-20105-01 1
- CONTENTS 3
- Contents 10
- OL-20105-01 10
- Audience 27
- Organization 28
- Conventions 29
- Supported Deployment Models 32
- Managed Services 33
- Cisco Unified Serviceability 34
- Chapter 1 Overview 36
- Management Information Base 38
- New and Changed Information 39
- Alarm Additions and Changes 40
- Warning(4) 41
- Obsolete Alarms 55
- CertMonitor Alarm Catalog 56
- CMI Alarm Catalog 56
- CTI Manager Alarm Catalog 56
- DB Alarm Catalog 57
- IpVms Alarm Catalog 57
- Test Alarm Catalog 60
- New Perfmon Counters 60
- New Cisco CAR DB Alarms 63
- Hunt Pilot Summary 64
- Hunt Pilot Detailed Report 65
- MIB Updates 68
- Critical Processes to Monitor 72
- Available Supported MIBs 81
- RTMT Summary View 82
- CPU Usage 83
- % IOwait Monitoring 85
- Virtual Memory 85
- Disk Usage 87
- Disk Name Mapping 88
- Critical Service Status 94
- Syslog Messages 95
- Backup/Restore 96
- Platform Monitoring 97
- Using Command Line Interface 98
- Hardware Migration 102
- Platform Security 102
- Cisco Security Agent Support 103
- Role-Based Access Control 103
- Available Reports 104
- Cisco Unified Reporting 105
- Using of Onboard Agents 106
- Perfmon Counters 107
- Phone Registration Status 108
- Recommended Action 109
- Procedure 109
- Possible Cause 109
- Useful Commands and Utilities 113
- Related Documentation 114
- Overview 117
- SNMP Versioning 118
- SNMP Basic Commands 119
- SNMP and Cisco MIBs 120
- SNMP Traps and Informs 121
- SNMP Trace Configuration 121
- SNMP Tips 121
- SNMP Troubleshooting 122
- SNMP/R MIBs 124
- PerfMon Alert Notifications 126
- Cisco Analog Access 129
- Cisco Annunciator Device 129
- Cisco CallManager 129
- Cisco CallManager SAF 138
- Cisco CTIManager 141
- Cisco Dual-Mode Mobility 141
- Cisco Extension Mobility 143
- Cisco Feature Control Policy 144
- Cisco Gatekeeper 144
- Cisco H.323 144
- Cisco Hunt Lists 145
- Cisco IME Server 146
- Cisco IP Manager Assistant 147
- Cisco Lines 148
- Cisco Locations 148
- Cisco Messaging Interface 152
- Cisco MGCP BRI Device 153
- Cisco MGCP FXO Device 154
- Cisco MGCP FXS Device 154
- Cisco MGCP Gateways 155
- Cisco MGCP PRI Device 155
- Cisco MGCP T1 CAS Device 156
- Cisco Mobility Manager 157
- Cisco MTP Device 159
- Cisco Phones 159
- Cisco Presence Feature 159
- Cisco QSIG Feature 160
- Cisco Signaling Performance 160
- Cisco SIP 161
- Cisco SIP Stack 161
- Cisco SIP Station 169
- Cisco SW Conf Bridge Device 170
- Cisco TFTP Server 171
- Cisco Transcode Device 174
- Cisco Video Conference Bridge 175
- Cisco Web Dialer 176
- Cisco WSM Connector 176
- Cisco Tomcat Connector 177
- Cisco Tomcat JVM 179
- Cisco Tomcat Web Application 179
- Database Local DSN 182
- Ta b l e 5-50 IP 183
- Table 5-50 IP (continued) 184
- Ta b l e 5-51 Memory 184
- Network Interface 185
- Partition 187
- Ta b l e 5-55 Process 188
- Processor 189
- Ta b l e 5-56 Processor 190
- Ta b l e 5-57 System 190
- Ta b l e 5-58 TCP 191
- Ta b l e 5-59 Thread 191
- CiscoLog Messages 193
- CiscoLog Format 194
- Log File and Syslog Outputs 195
- Clock Synchronization 196
- Multipart Messages 196
- CiscoLog Message Format 197
- Message Length Limit 198
- SEQNUM Field 198
- HOST Field 198
- FQDN & Hostname 199
- IP Addresses 199
- TIMESTAMP Field 200
- HEADER Field 202
- SEVERITY Field 203
- MSGNAME Field 205
- TAGS Field 206
- Tag Keys 207
- Tag Semantic Extensions 207
- Tag Values 208
- Tag Guidelines 208
- MESSAGE Field 209
- Internationalization 210
- Versioning 210
- AuthenticationFailed 211
- CiscoDRFFailure 212
- CoreDumpFileFound 212
- CpuPegging 213
- CriticalServiceDown 214
- HardwareFailure 214
- LogFileSearchStringFound 215
- RTMT Alert (continued) 216
- LowAvailableVirtualMemory 217
- RTMT Alert 218
- ServerDown 219
- SyslogSeverityMatchFound 221
- SyslogStringMatchFound 222
- SystemVersionMismatched 222
- CallProcessingNodeCpuPegging 224
- CDRAgentSendFileFailed 225
- CDRFileDeliveryFailed 226
- CDRHighWaterMarkExceeded 226
- CDRMaximumDiskSpaceExceeded 227
- CodeYellow 227
- DBChangeNotifyFailure 228
- DBReplicationFailure 228
- DDRBlockPrevention 229
- ExcessiveVoiceQualityReports 230
- LowCallManagerHeartbeatRate 231
- LowTFTPServerHeartbeatRate 231
- MaliciousCallTrace 232
- MediaListExhausted 232
- MgcpDChannelOutOfService 233
- RouteListExhausted 236
- SDLLinkOutOfService 236
- Emergency-Level Alarms 237
- NoCMEntriesInDB 238
- NoFeatureLicense 238
- LineStateSrvEngCreationError 239
- GlobalSPUtilsCreationError 239
- TapiLinesTableCreationError 240
- HuntGroupCreationError 240
- CallDirectorCreationError 241
- SysControllerCreationError 241
- TimerServicesCreationError 242
- SyncDBCreationError 242
- LostConnectionToCM 243
- IPMANotStarted 243
- BDINotStarted 244
- WDNotStarted 244
- CiscoDirSyncStartFailure 244
- TestAlarmEmergency 245
- OutOfMemory 245
- ServiceNotInstalled 245
- Alert-Level Alarms 246
- CertValidLessthanADay 247
- CMIException 247
- CMOverallInitTimeExceeded 248
- CreateThreadFailed 250
- CMVersionMismatch 251
- DBLException 252
- InvalidCredentials 252
- MemAllocFailed 253
- NoDbConnectionAvailable 254
- ParityConfigurationError 254
- SerialPortOpeningError 255
- StopBitConfigurationError 255
- UnknownException 256
- VMDNConfigurationError 256
- CiscoLicenseOverDraft 257
- CiscoLicenseApproachingLimit 258
- SDIControlLayerFailed 258
- SocketError 259
- SDLLinkOOS 259
- TFTPServerListenBindFailed 261
- TestAlarmAlert 262
- TLSConnectionToIMEFailed 262
- TVSServerListenBindFailed 263
- Critical-Level Alarms 264
- CallManagerFailure 265
- CertValidfor7days 266
- CodeRedEntry 267
- CodeYellowEntry 268
- DChannelOOS 268
- • 0—None Defined 269
- MGCPGatewayLostComm 270
- ErrorChangeNotifyClientBlock 271
- MaxCallsReached 272
- StationTCPInitError 273
- TCPSetupToIMEFailed 273
- TimerThreadSlowed 274
- TestAlarmCritical 275
- DUPLEX_MISMATCH 276
- CertExpiryCritical 276
- Error-Level Alarms 277
- CCDIPReachableTimeOut 278
- ConfigItAllBuildFilesFailed 281
- ConfigThreadBuildFileFailed 282
- ConflictingDataIE 284
- ConnectionFailureToPDP 285
- CtiProviderOpenFailure 285
- Severity 286
- Routing List 286
- Parameter(s) 286
- DeviceTypeMismatch 287
- Parameters 288
- DbInfoCorrupt 291
- DbInfoError 291
- DbInfoTimeout 292
- DRFLocalDeviceError 292
- EMAppInitializationFailed 293
- EMCCFailedInLocalCluster 293
- EMServiceConnectionError 294
- EndPointTransientConnection 295
- Enum Definitions -Device type 296
- Enum Definitions -Reason Code 297
- EndPointUnregistered 299
- FirewallMappingFailure 304
- InvalidPortHandle 306
- LostConnectionToSAFForwarder 307
- NodeNotTrusted 309
- PublishFailedOverQuota 309
- ReadingFileFailure 310
- SAFForwarderError 311
- SerialPortGetStatusError 314
- SerialPortSetStatusError 314
- WritingFileFailure 316
- ConnectionFailure 316
- RTMT_ALERT 318
- DeviceInitTimeout 319
- NumDevRegExceeded 319
- RsvpNoMoreResourcesAvailable 320
- ICTCallThrottlingStart 322
- DeviceCloseMaxEventsExceeded 323
- InvalidIPNetPattern 323
- CARSchedulerJobFailed 327
- CARSchedulerJobError 328
- BadCDRFileFound 329
- ANNDeviceRecoveryCreateFailed 331
- CFBDeviceRecoveryCreateFailed 332
- Facility/Sub-Facility 334
- DBLGetVersionInfoError 338
- UserLoginFailed 338
- ErrorReadingInstalledRPMS 339
- IDSEngineFailure 340
- IDSReplicationFailure 340
- IPMAApplicationError 341
- IPMAOverloaded 341
- IPMAFilteringDown 342
- BDIApplicationError 342
- BDIOverloaded 343
- WDApplicationError 343
- WDOverloaded 343
- CiscoDirSyncDBAccessFailure 345
- DirSyncScheduledTaskFailed 345
- DirSyncInvalidScheduleFound 347
- DirSyncScheduleDeletionFailed 348
- DirSyncScheduleUpdateFailed 348
- DRFMasterAgentStartFailure 349
- DRFLocalAgentStartFailure 349
- DRFRestoreFailure 350
- DRFInternalProcessFailure 351
- DRFTruststoreMissing 352
- DRFUnknownClient 352
- DRFSecurityViolation 353
- DRFBackupDeviceError 354
- DRFTapeDeviceError 354
- DRFRestoreInternalError 355
- DRFMABackupComponentFailure 356
- DRFMARestoreComponentFailure 356
- DRFMABackupNodeDisconnect 357
- DRFNoRegisteredComponent 358
- DRFNoRegisteredFeature 358
- DRFMARestoreNodeDisconnect 359
- DRFSftpFailure 360
- DRFRegistrationFailure 360
- DRFBackupCancelInternalError 361
- DRFLogDirAccessFailure 361
- DRFFailure 362
- CiscoDhcpdFailure 363
- CiscoLicenseManagerDown 363
- CiscoLicenseRequestFailed 364
- CiscoLicenseDataStoreError 364
- CiscoLicenseInternalError 365
- CiscoLicenseFileError 365
- DuplicateLearnedPattern 366
- ScheduledCollectionError 367
- RTMT-ERROR-ALERT 368
- ErrorParsingDirectiveFromPDP 369
- FailureResponseFromPDP 369
- SAFResponderError 371
- IPv6InterfaceNotInstalled 372
- TestAlarmError 373
- ServiceActivationFailed 373
- ServiceDeactivationFailed 374
- ServiceFailed 374
- ServiceStartFailed 375
- ServiceStopFailed 375
- ServiceExceededMaxRestarts 375
- FailedToReadConfig 376
- SystemResourceError 376
- CLM_MsgIntChkError 377
- CLM_UnrecognizedHost 377
- Warning-Level Alarms 378
- ApplicationConnectionDropped 380
- ApplicationConnectionError 380
- CallAttemptBlockedByPolicy 381
- CCDLearnedPatternLimitReached 382
- CertValidLessThanMonth 383
- CtiDeviceOpenFailure 384
- CtiLineOpenFailure 386
- CtiMaxConnectionReached 388
- CtiQbeFailureResponse 389
- DaTimeOut 390
- DevicePartiallyRegistered 390
- DeviceTransientConnection 394
- Enum Definitions 397
- DeviceUnregistered 399
- Enum Definition 401
- DRFNoBackupTaken 404
- EMCCFailedInRemoteCluster 405
- ErrorParsingResponseFromPDP 406
- H323Stopped 408
- InvalidSubscription 409
- InvalidQBEMessage 409
- • Parameter list removed 410
- LogCollectionJobLimitExceeded 431
- MaliciousCall 432
- MaxDevicesPerNodeExceeded 432
- MaxDevicesPerProviderExceeded 433
- MohNoMoreResourcesAvailable 434
- MtpNoMoreResourcesAvailable 436
- MTPDeviceRecoveryCreateFailed 438
- NotEnoughChans 439
- NoCallManagerFound 439
- PublishFailed 440
- RejectedRoutes 441
- SIPStopped 442
- SIPLineRegistrationError 443
- StationEventAlert 446
- SoftwareLicenseNotValid 447
- ThreadKillingError 448
- UserInputFailure 448
- UserUserPrecedenceAlarm 449
- UnableToSetorResetMWI 450
- MediaResourceListExhausted 451
- CDRHWMExceeded 454
- QRTRequest 454
- DeviceImageDownloadFailure 455
- Enum Definitions for Method 456
- EMAppStopped 457
- IPMAStopped 457
- IPMAManagerLogout 458
- BDIStopped 458
- DirSyncNoSchedulesFound 458
- DRFComponentDeRegistered 459
- DRFDeRegistrationFailure 460
- DRFDeRegisteredServer 461
- DRFSchedulerDisabled 461
- ServingFileWarning 463
- TestAlarmWarning 463
- ServiceStartupFailed 466
- MOHDeviceRecoveryCreateFailed 468
- • Audio Source ID [ULong] 470
- • Multicast IP Port [ULong] 470
- Notice-Level Alarms 472
- CallManagerOnline 473
- CertValidityOver30Days 473
- CodeYellowExit 474
- DbInsertValidatedDIDFailure 475
- DChannelISV 475
- EndPointRegistered 476
- H323Started 479
- ICTCallThrottlingEnd 480
- MGCPGatewayGainedComm 481
- MaxCallDurationTimeout 482
- SDLLinkISV 483
- SIPStarted 484
- SMDICmdError 485
- SMDIMessageError 486
- TestAlarmNotice 486
- Informational-Level Alarms 489
- CiscoHardwareLicenseInvalid 490
- CiscoLicenseFileInvalid 490
- CMIServiceStatus 490
- ConnectionToPDPInService 491
- CriticalEvent 492
- CtiDeviceClosed 492
- CtiDeviceInService 493
- CtiDeviceOpened 494
- CtiLineOpened 495
- CtiLineOutOfService 495
- CtiProviderClosed 496
- CtiProviderOpened 498
- DatabaseDefaultsRead 499
- CtiDeviceOutofService 500
- CtiLineClosed 500
- CtiLineInService 502
- DeviceApplyConfigInitiated 503
- DRFBackupCompleted 504
- DRFRestoreCompleted 504
- EndPointResetInitiated 504
- EndPointRestartInitiated 507
- DeviceRegistered 509
- DeviceDnInformation 513
- EMCCUserLoggedIn 516
- EMCCUserLoggedOut 516
- ITLFileRegenerated 517
- PublicationRunCompleted 521
- RedirectCallRequestFailed 521
- RollBackToPre8.0Disabled 522
- RollBackToPre8.0Enabled 522
- RouteRemoved 523
- SAFPublishRevoke 523
- SAFUnknownService 524
- SecurityEvent 525
- SoftwareLicenseValid 525
- StationConnectionError 526
- StationAlarm 527
- TVSCertificateRegenerated 527
- DeviceResetInitiated 528
- DeviceRestartInitiated 530
- MaxHoldDurationTimeout 532
- PktCapServiceStarted 533
- PktCapServiceStopped 533
- PktCapOnDeviceStarted 533
- PktCapOnDeviceStopped 534
- CMInitializationStateTime 534
- LoadShareDeActivateTimeout 542
- UserLoginSuccess 542
- UserAlreadyLoggedIn 542
- UserLoggedOut 543
- AgentOnline 543
- AgentOffline 544
- DeviceImageDownloadStart 544
- DeviceImageDownloadSuccess 544
- DeviceApplyConfigResult 545
- IDSEngineInformation 546
- IDSReplicationInformation 546
- ServiceStarted 547
- EMAppStarted 547
- IPMAStarted 548
- IPMAInformation 548
- BDIStarted 549
- WDStarted 549
- WDInformation 549
- CiscoDirSyncStarted 550
- CiscoDirSyncProcessStarted 550
- CiscoDirSyncProcessCompleted 551
- DirSyncScheduledTaskOver 552
- DirSyncSchedulerEngineStopped 552
- DirSyncNewScheduleInserted 553
- DRFLA2MAFailure 553
- DRFMA2LAFailure 553
- CiscoDRFComponentRegistered 554
- DRFSchedulerUpdated 555
- CiscoDhcpdRestarted 555
- DirSyncScheduleInsertFailed 555
- DirSyncSchedulerEngineStarted 556
- AuthenticationSucceeded 556
- BuildStat 557
- TestAlarmInformational 558
- TestAlarmAppliance 558
- ServiceActivated 558
- ServiceDeactivated 559
- AdminPassword 562
- AuditEventGenerated 563
- PermissionDenied 563
- ServiceStopped 563
- CLM_IPSecCertUpdated 564
- CLM_IPAddressChange 564
- CLM_PeerState 565
- CLM_ConnectivityTest 565
- Debug-Level Alarms 566
- Release 8.0(1) 567
- CISCO-CCM-MIB 575
- Revisions 576
- Definitions 587
- Textual Conventions 587
- Cisco Unified CM Group Table 593
- Cisco Unified CM Table 595
- Cisco Unified CM Region Table 598
- Device Pool Table 602
- Phone Table 606
- Phone Extension Table 612
- Phone Failed Table 614
- Phone Status Update Table 616
- Gateway Table 620
- Gateway Trunk Table 627
- All Scalar Objects 629
- Media Device Table 636
- Gatekeeper Table 640
- CTI Device Table 643
- Cisco Unified CM Alarm Enable 648
- Phone Failed Config Objects 649
- Gateway Alarm Enable 650
- Malicious Call Alarm Enable 650
- Notification and Alarms 651
- H323 Device Table 658
- Voice Mail Device Table 666
- Sip Device Table 671
- Notifications Types 674
- MIB Conformance Statements 677
- Compliance Statements 677
- Units of Conformance 679
- Traps to Monitor 703
- Dynamic Table Objects 705
- Static Table Objects 706
- Troubleshooting 707
- General Tips 707
- Limitations 711
- Frequently Asked Questions 712
- CISCO-CCM-CAPABILITY 717
- Agent Capabilities 718
- CISCO-CDP-MIB 723
- CDP Interface Group 725
- CDP Address Cache Group 728
- CDP Global Group 735
- Conformance Information 736
- Units Of Conformance 737
- CISCO-SYSLOG-MIB 740
- Object Identifiers 741
- Basic Syslog Objects 742
- Syslog Message History Table 743
- Notifications 745
- CISCO-SYSLOG-EXT-MIB 748
- Syslog Configuration Group 751
- Conformance 756
- SYSAPPL-MIB 759
- System Application MIB 760
- Installed Application Groups 761
- Conformance Macros 783
- RFC1213-MIB (MIB-II) 786
- Groups in MIB-II 787
- Historical 788
- System Group 788
- Interfaces Group 790
- Address Translation Group 795
- IP Group 797
- IP Address Table 801
- IP Routing Table 803
- IP Address Translation Table 807
- ICMP Group 808
- TCP Group 813
- TCP Connection Table 816
- UDP Group 818
- UDP Listener Table 819
- EGP Group 820
- EGP Neighbor Table 821
- Transmission Group 825
- SNMP Group 825
- HOST-RESOURCES-MIB 831
- Host Resources System Group 835
- Host Resources Storage Group 837
- Host Resources Device Group 839
- File System Table 848
- Frequent Asked Questions 862
- Monitoring Processes 863
- Interface Index 866
- Interfaces Table 867
- High Capacity Counter Objects 875
- Interface Stack Group 879
- Generic Receive Address Table 881
- The Interface Test Table 887
- Inapplicable MIBs 900
- Unsupported Servers by MIB 901
- Cisco Unified CM Release 6.1 904
- Cisco Unified CM Release 6.0 905
- IBM MIBs 907
- IBM Status Messages 908
- Hewlett Packard MIBs 910
- 1. Unavailable for MCS-7825H 915
- Intel MIBs 916
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