3-5
Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
Critical Processes to Monitor
Cisco Messaging
Interface
Serviceability/Tools >
Control Center - Feature
Services *****
cmi 3 The Cisco Messaging Interface allows you to
connect a simplified message desk interface
(SMDI)-compliant external voice-messaging
system with the Cisco Unified CallManager. The
CMI service provides the communication between
the voice-messaging system and Cisco Unified
CallManager. The SMDI defines a way for a phone
system to provide a voice-messaging system with
the information that is needed to intelligently
process incoming calls.
Cisco CallManager
Attendant Console
Server
Serviceability/Tools >
Control Center - Feature
Services *****
acserver 3 The Cisco CallManager Attendant Console Server
service provides centralized services for Cisco
Unified CallManager Attendant Console clients
and pilot points. For Attendant Console clients,
this service provides call-control functionality,
line state information for any accessible line within
the Cisco Unified CallManager domain, and
caching of directory information. For pilot points,
this service provides automatic redirection to
directory numbers that are listed in hunt groups
and failover during a Cisco Unified CallManager
failure.
Cisco Extended
Functions
Serviceability/Tools >
Control Center - Feature
Services *****
cef 3 The Cisco Extended Functions service provides
support for some Cisco Unified CallManager
features, including Quality Report Tool (QRT).
Cisco Bulk
Provisioning
Service
Serviceability/Tools >
Control Center - Feature
Services *****
BPS 3 You can activate the Cisco Bulk Provisioning
Service only on the first node. If you use the Cisco
Unified Bulk Administration Tool (BAT) to
administer phones and users, you must activate this
service.
Cisco TAPS
Service
Serviceability/Tools >
Control Center - Feature
Services *****
TAPS 3 The Cisco TAPS Service supports the Cisco
Unified CallManager Auto-Registered Phone
Tool, which allows a user to upload a customized
configuration on an autoregistered phone after a
user responds to Interactive Voice Response (IVR)
prompts.
Cisco
Serviceability
Reporter
Serviceability/Tools >
Control Center - Feature
Services *****
rtmt
reporter
3 The Cisco Serviceability Reporter service
generates the following daily reports—Device
Statistics, Server Statistics, Service Statistics, Call
Activities, Alert, Performance Protection Report.
Table 3-1 Critical Services to Monitor
Service
Stop | Start|
Restart Instruction
Process
Name
Auto
Restart Description
Comments to this Manuals