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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Facility/Sub-Facility
CAR
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CAR Alarm Catalog
Severity
Error
Routing List
Event Log
Sys Log
Alert manager
Parameters
Job Name(String)
Job Failure Cause(String)
Job Failure Detail(String)
Recommended Action
1. Check the status of Cisco CAR DB service.
2. Check the status of Cisco CAR Scheduler service.
3. Check the Event Log from CAR page.
4. Check the contents in tbl_system_preferences table.
5. Check the number of records in tbl_billing_data, tbl_billing_error, and tbl_error_id_map tables.
6. Check if the scheduled job configuration is correct from CAR page.
7. Collect and check the CAR Scheduler traces for more details.
CARSchedulerJobError
CAR scheduled job failed. A normal CAR scheduled job failed such as the pre-generated
Daily/Weekly/Monthly/Monthly-Bill reports jobs. The particular CAR scheduler job that fails cannot be
run properly. This does not cause any significant impact on CAR functions. For pre-generated CAR
report, this would result failure to run on a particular report, which leads to missing of CAR report.
History
Cisco Unified Communications
Release Action
8.0(1) Routing list changed from Data Collector to Alert Manager and
existing parameters added.
7.0(1) Error message added.
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