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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts
Performance Monitoring in RTMT
CallsAttempted This counter represents the total number of attempted calls. An attempted call
occurs any time that a phone goes off hook and back on hook, regardless of
whether any digits were dialed, or whether it connected to a destination. The
system considers some call attempts during feature operations (such as transfer
and conference) to be attempted calls.
CallsCompleted This counter represents the number of calls that were actually connected (a voice
path or video stream was established) through Cisco Unified Communications
Manager. This number increases when the call terminates.
CallsInProgress This counter represents the number of voice or video calls that are currently in
progress on Cisco Unified Communications Manager, including all active calls.
When a phone that is registered with Skinny Client Control Protocol (SCCP) goes
off hook, the CallsInProgress progress counter increments until it goes back on
hook.
For Cisco Unified IP Phones 7902, 7905, 7912, 7940, and 7960 that register with
SIP, the CallsInProgress counter increments when the dial softkey is pressed.
For all other phones that are running SIP, the CallsInProgress counter increments
when the first digit is pressed.
When all voice or video calls that are in progress are connected, the number of
CallsInProgress represents the number of CallsActive. The counter decreases by
one when a phone goes back on hook.
CM_MediaTermPointsRequestsThrottled This counter represents the total number of media termination point (MTP)
resource requests that have been denied due to throttling (a resource from this
MTP was not allocated because, as specified by the Cisco CallManager service
parameter, MTP and Transcoder Resource Throttling Percentage, the MTP was
being utilized beyond the configured throttle percentage). This counter
increments each time a request for an MTP on this Cisco Unified
Communications Manager (Cisco Unified CM) node is requested and denied due
to MTP throttling and reflects a running total since the start of the Cisco
CallManager service.
CM_TranscoderRequestsThrottled This counter represents the total number of transcoder resource requests that have
been denied due to throttling (a resource from this transcoder was not allocated
because, as specified by the Cisco CallManager service parameter MTP and
Transcoder Resource Throttling Percentage, the transcoder was being utilized
beyond the configured throttle percentage). This counter increments each time a
request for a transcoder on this Cisco Unified Communications Manager (Cisco
Unified CM) node is requested and denied due to transcoder throttling and
reflects a running total since the start of the Cisco CallManager service
EncryptedCallsActive This counter represents the number of encrypted calls that are currently active (in
use) on this Cisco Unified Communications Manager. An encrypted call
represents one in which all the endpoints that are participating in the call are
encrypted.
EncryptedCallsCompleted This counter represents the number of encrypted calls that were connected and
subsequently disconnected through this Cisco Unified Communications
Manager. An encrypted call represents one in which all the endpoints that are
participating in the call are encrypted.
Table 5-5 Cisco CallManager (continued)
Counters Counter Description
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