Cisco Explorer 1540 Specifications download pdf (Page 407)

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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)

OL-20105-01

Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages

Warning-Level Alarms

Recommended Action

Check if call routing response from the policy decision point complies with the guidelines specified for

external call control in the Cisco Unified Communications Manager documentation. Check if any

optional elements included as the policy obligations in the call routing response are correctly entered

according to the external call control documentation, including any applicable API documentation.

FailedToFulfillDirectiveFromPDP

Cisco Unified Communications Manager cannot fulfill the call routing directive returned by the PDP.

The failure can occur because of the following conditions:

• Call was cleared by a CTI application before Cisco Unified Communications Manager was able to

route it to the location defined by the PDP.

• Call that was allowed by a policy server was redirected by the CTI application to a destination.

• Annunciator ID was misconfigured in the PDP.

• Unified CM attempted to invoke a media resource such as Annunciator but no resources were

available.

Cisco Unified Serviceability Alarm Definition Catalog

CallManager/CallManager

Severity

Warning(4)

Routing List

SDL

SDI

Sys Log

Event Log

Parameters

Policy Decision Point(String)

Reason, Unified CM failed to fulfill the directive(String)

Called Party Number(String)

Calling Party Number(String)

Calling User Id(String)

Recommended Action

In many cases, the cause for a failure occurs because of the intervention by a CTI application which

scoops up the call before Unified CM is able to fulfill the routing directive in the PDP. Examine the CTI

application to ensure that the call is in alerting or connected state before the CTI begins to interact with

it.

If the failure is caused by a problem with the annunciator ID, ensure the ID has been accurately

configured in the PDP and that it exists in Unified CM Administration.

If the failure was caused by a lack of media resources, try increasing the Annunciator Call Count service

parameter in the Cisco IP Voice Media Streaming App service.

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