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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Warning-Level Alarms
Recommended Action
Verify that the correct version of the application is being used. If you are not sure of the correct version,
contact the application vendor and upgrade the JTAPI/TSP to the version provided by Cisco Unified
Communications Manager. JTAPI/TSP plugins are available in Cisco Unified CM Administration
(Application > Plugins).
CtiMaxConnectionReached
Maximum number of CTI connections has been reached, no new connection will be accepted unless an
existing connection is closed.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CtiManager
Severity
WA RN I NG
Routing List
SDL
SDI
Sys Log
Event Log
Recommended Action
Check the CTI Manager service parameter Maximum CTI Connections for the maximum number of
connections. Carefully, consider increasing the service parameter value or disconnecting CTI
applications that are unnecessary. Refer to Unified CM Solution Reference Network Design document
in
www.cisco.com based on the version you are using for maximum number of applications and devices
supported by CTI.
CtiProviderCloseHeartbeatTimeout
CTI heartbeat timeout occurred causing CTIManager to close the application connection.
History
Cisco Unified Communications
Release Action
8.0(1) Name changed from kCtiMaxConnectionReached.
History
Cisco Unified Communications
Release Action
8.0(1) Name changed from kCtiProviderCloseHeartbeatTimeout.
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