Cisco 2650 - 2650 Router Specifications download pdf (Page 61)

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Cisco IOS Telephony Service, Version 2.02

Chapter 3 Additional Configuration Tasks

Information About Additional Configuration Tasks

Configuring IVR Auto-Attendant

The interactive voice response (IVR) auto-attendant mechanism can support the handling of inbound

calls on Foreign Exchange Office (FXO) ports and outbound calls on Foreign Exchange Station (FXS)

ports including analog phones configured through the plain old telephone system (POTS) and Cisco IP

phones configured through the Cisco IP phone directory numbers (ephone-dn)—virtual FXS ports. The

tool command line (TCL) scripts play prompts (welcome, phone number, store hours, and store

locations), collect digits, and place calls. The IVR prompts must be downloaded on the Cisco IOS

Telephony Service router’s Flash memory. The IVR prompts require an audio file (.au) format of 8-bit,

u-law, and 8-kHz encoding.

Customized Script

If you want Cisco to develop customized application scripts for you, contact the Developer Support

group at developer-support@cisco.com. This is a fee-based service.

Step 4

Router(config-ephone-dn)# paging [ip

multicast-address port udp-port-number]

Sets paging numbers that can be called to broadcast an audio page

to a group of Cisco IP phones. The paging command configures

the ephone-dn number to act as an extension number to broadcast

unicast audio paging to idle Cisco IP phones. IP phones must be

associated with the DN tag number of the paging ephone-dn, or

are included indirectly through a paging group from another

paging ephone-dn.

When the optional keyword ip followed by the multicast-address

argument and port is used, the paging is set for multicast paging.

If an IP multicast address is not configured, IP phones are paged

individually using IP unicast transmission (to a maximum of ten

IP phones). The recommended operation is with an IP multicast

address. When multiple paging extensions are configured, each

extension should use a unique IP multicast address.

Step 5

Router(config-ephone-dn)# paging group

paging ephone-dn tag-list, paging

ephone-dn tag-list

Sets the audio paging directory number for a large combined

group. The paging group command is used to combine small sets

of phones associated with individual paging ephone-dns into a

large combined group so that a page can be sent to large numbers

of phones at once.

Note Configure the paging command for all DNs in the group

prior to configuring the paging group command.

Use of paging groups allows phones not only to participate in a

small local paging set (for example, paging to four phones in a

company’s “shipping and receiving” department) but also to

support company-wide paging when needed (for example, by

combining the paging sets for shipping and receiving, with paging

sets for accounting, service, and sales into a paging group).

The argument paging ephone-dn tag-list is a comma-separated list

of paging group tags that are each configured as paging directory

numbers. You can include up to ten paging ephone-dn tags

separated by commas; for example, 4, 6, 7, 8.

Command Purpose

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