Cisco 2650 - 2650 Router Specifications download pdf (Page 92)

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Cisco IOS Telephony Service, Version 2.02

Chapter 4 Advanced Configuration Tasks

Integrating Cisco IOS Telephony Service with Applications

Cisco IOS Telephony Service provides an interface that enables simple one-to-one remote control of a

Cisco IP phone by an associated PC running Cisco IOS TSP, a Telephony Application Programming

Interface (TAPI) that supports placing outbound calls from an application address and phone address

book. This interface is intended to support only basic TAPI services to enable caller ID-based screen pop

ups for incoming calls and to support simple outgoing call placement using one-click address-book-style

speed-dialing from the PC application.

Note This service does not add full TAPI support for multiple users or the multiple call handling required to

implement complex features like automatic call distributor (ACD) or IP contact center (IPCC).

The PC applications software for the Cisco IOS Telephony Service—Cisco IOS TSP, a TAPI service

provider software package—works as an interface between the TAPI running on Microsoft Windows and

the Cisco IOS Telephony Service router. This software:

• Communicates with the TAPI using the Telephony Service Provider Interface (TSPI).

• Implements a required set of APIs and works with TAPI.

• Enables other TAPI-based applications to provide call control to the Cisco IP phones connected to

the Cisco IOS Telephony Service router.

Note The Cisco IOS Telephony Service Version 2.01 implements only a small subset of TAPI functionality. It

supports only TAPI clients that operate on one phone line at a time. The Cisco IOS TSP support does not

have full TAPI support for multiple users or for complex features. Also, this TAPI version does not have

direct media and voice handling capabilities.

The Cisco IOS TSP software increases your personal productivity, because you can handle phone call

management from your PC without picking up the handset or dialing the numbers on the dial pad. The

following features are available:

• Answering incoming calls

• Forwarding incoming calls to voice mail

• Address book dialing (placing outbound calls from an application address and phone and address

book)

• Screen pop ups with caller-ID (caller ID-based screen pop ups for incoming calls; simple outgoing

call placement using one-click address-book-style speed-dialing from the PC application)

• Placing calls on hold

Note Cisco IOS TSP software does not support media or voice. Media or voice is sent to the phone.

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Cisco 2650 - 2650 Router Specifications Page 92